Learning Strategy, Learning Technology, Instructional Design, eLearning, Performance Consulting

Global learning leader responsible for creating a global digital learning strategy, establishing digital learning standards with a focus on creating a culture of lifelong learning• Provided global product ownership for all SBD learning technology platforms, including LXP and LMS governance, instructional design standards, completion reporting, skills metrics and analytics• Provided centralized design, deployment, and analytics of curated Leadership Development learning paths in LinkedIn Learning for 6000+ employees and grew license usage by 70% in 7 months• Developed digital knowledgebase on SBD’s Global Leadership Success Habits increasing monthly adoption by 30%• Designed and developed eLearning modules for HR on Annual Merit Pay Process, Giving Feedback That Works, Global Position Structure and Conducting Stay Interviews using Articulate Storyline 360• Saved $750,000 through a creative partnership with procurement team on professional services category spending

• Product Owner for the Crucial Learning Platform (CLP), a custom Learning Experience Platform (LXP)• Led the design, development, and delivery of a SaaS minimum viable product (MVP) of the Crucial Learning Platform in 11 months which included new scheduling and virtual ILT delivery features, and capabilities for generating personalized learner materials• Collaborated with product stakeholders and executives to ensure product feature alignment and commitment• Developed UAT scripts, performed validation testing of early release product features, and delivered product MVPs to validate product direction• Used FIGMA to build product UI/UX wireframes and “first looks”• Designed and championed the CLP feature roadmap• Gathered and prioritized client stories that translated into backlog items written in JIRA• Wrote product feature documentation in Confluence

• Led, managed, upskilled, and coached a team of 16 Learning Experience Designers and Architects• Designed and developed year-long onboarding and skill development program for new Learning Experience Designers and Architects called Pathway 360• Led the implementation of social learning and curated Leadership & DEI content with the FUSE Universal LXP for Fidelity PI Regional Center Leaders• Designed learning modules for Tax Season using micro-learning HTML5 pages and deployed via D2L Brightspace• Developed and curated content from internal and external sources for Fidelity Leadership Development learning paths using Degreed• Led technical implementations for Degreed LXP (Workday integration, configuration, SSO, mobile)• Provided learning tech expertise and vendor management for learning technologies: Udemy, PluralSight, Coursera, LinkedIn Learning, NovoEd, and Degreed/Harvard Business Publishing

• Supported International markets with talent management, talent development, Global Officers succession planning• Managed the international deployment of training and led change management initiatives of a pay-for-performance compensation initiative for 26 international markets• Provided thought leadership with technical initiatives: International Collaboration Portal and Virtual Reality/Augmented Reality for associate training and onboarding in the UK

• Coached and managed a team of talent development professionals (instructional designers, developers, learning technologists, project managers, and business partners) for delivery of hybrid global leadership curriculum• Led the strategy and implementation on multiple global learning innovation projects within the Walmart Logistics, Stores, eCommerce, and Technology divisions• Thought leader and learning development strategist for the Global Talent COE. Wrote the “Future of Learning Technology” defining the global digital learning strategy and learning technology stack (an integrated LMS/LRS/LXP ecosystem) at Walmart• Led a team of talent development professionals with responsibility for enabling learning technology and administration/governance of the Global Learning Management System (SumTotal LMS) and International Learning Management System (SuccessFactors LMS) for all Walmart corporate divisions• Learning practitioner and consultant to all Walmart corporate divisions (e.g. Finance, Shared Services, Global eCommerce, Compliance, Security, Health and Wellness)• Led Compliance training deployments for corporate divisions for all home office associates, including senior executive leadership• Led project implementation and supported change management efforts for SuccessFactors LMS implementation in three international markets (Central America, China, and Brazil)• Deployed distance learning courses (MOOCs) with D2L Brightspace and ePortfolio for leadership development• Led the global product delivery of EdCast LXP for Executive onboarding and Leadership Development of Walmart Global Officers• Established and led a Learning Technology Council Forum for purposes of influencing and governing the ongoing global learning technology stack for Walmart globally

• Led a team of Instructional Designers and Project Managers responsible for the design, development, and delivery of learning solutions increasing performance for 100K associates across 600+ Clubs in the US and Puerto Rico• Developed the strategy, mapped the technical specifications, and led the implementation of the Global Learning Management System (GLMS) for Sam’s Club (the GLMS impacted 1.2M associates launching 1M+ courses per week with data consolidated from multiple talent systems)• Developed analytics and scorecards for tracking completion of key learning initiatives in alignment with Sam’s Club Operations and HR business goals (Compliance training indicated a 95% successful completion rate across all associates within 3 months of going live on the LMS)• Established an effective Instructional Design project process with responsibility for centralizing and monitoring all deliverables and projects tracking to ensure consistency and process discipline (the project process decreased rework and saved $200K annually in training budget spend)• Partnered with internal customers to drive results from solutions and decision making throughout the training process. All projects resulted in substantial business gains, but one specific project: “Fresh Inventory Optimization” (FIO) project that I led saved 20% of Fresh product throwaways across the US and PR resulting in a savings of $20M to the total company bottom line (the successful program was translated into Spanish and Portuguese and deployed to associates in Mexico and Brazil)• LMS Governance stakeholder and thought leader for establishing global learning strategy, policies and processes across a matrixed organization• Budget responsibility ($3M annually) and vendor management expertise• Led design and development of Member Service Host/Cashier videos, learner guides, job aids and eLearning courses in support of self-checkout kiosks and proprietary convertible self-checkout registers

• Designed and developed instructionally sound, SCORM-compliant, eLearning courses for large Pharmaceutical client that provided 100% risk mitigation and compliance• Expert in distance learning methodology (community-based and constructivist learning), learning preferences, and learning technologies through the transformation of F2F classroom training into distance learning. Transformed 5 day traditional classroom software training for large Pharmaceutical client into 5 week distance learning offering. The program increased knowledge retention by 50% and saved 100% on travel costs by using web based training and an LMS• Company technological thought leader and innovator through the development, implementation, and support of new technology centered learning initiatives. Led the strategy and led a team through transformation and implementation of a content management system and Search Engine Optimization for company website. The effort increased website unique visitors by 80% and decreased bounce rate to less than 50%• Built a business case and implemented a new revenue stream for selling combined learning management services (SaaS) and training development to clients. Directed all the technology assessments, mappings and implementation points for clients

• Program manager for a global non-profit organization with accountability for thought leadership, development and implementation of eLearning and distance learning initiatives to the 40,000 Boys & Girls Club Professionals across 3,600 worldwide clubs• Led the development and implementation of distance learning training evaluations, impact studies, and return on investment (ROI) initiatives. The implementation of a web training tool increased training completions by 70% and reduced travel expenditures by 50%• Led the strategy and change management with a distance learning task force for developing and affirming eLearning standards and best practices for the global training organization• Accountable for the instructional integrity of training development initiatives through the utilization of systematic design, written scripts, clear narratives, storyboards and BGCA’s LMS• Led the strategy to capture cost savings with custom courses with the integration of 2000+ SkillSoft courses with BGCA’s LMS

• Cross-functional, value-added learning practitioner with responsibility for administering and implementing learning technologies, utilizing instructional design methods and adult learning principles, and providing analytics for the M2M University• Wrote and published 32 educational student guides (4000+ pages) overview guides, and 114 educational slide presentations for ILT and vILT delivery. Designed, developed, and facilitated technical virtual classes M2M EDII (electronic data interchange infrastructure), M2M Sales Center, and M2M VIP (eCommerce) with an average satisfaction score of 3.4 out of 4.0• Client education leader responsible for course design and development of M2M University courses. Conceptualized, designed, and developed eLearning courses, including the development and distribution of 30 self-service training videos. Utilized a rapid instructional design process that increased the amount of time to develop new courses by 30% and trained 100% of subject matter experts with tools to design training• System administrator and technology integrator for M2M Expert customer portal, web training technologies, and the LMS for increased capability with online training offerings and competitive advantage. With a 700% increase in demand for online customer training – post 9/11, M2M University accommodated the increase resulting in more profitability and reduced training costs versus traditional classroom training• Provided thought leadership and developed the M2M University certification program for business partners and internal staff• Presenter at multiple conferences in 2003, including one national speaking appearance at the Training 2004 Conference in Atlanta, GA on “Case Studies in Rapid eLearning”