Jason Duong Email & Phone Number

Toronto, On, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

– Provided training and mentorship for 15 new/current Guest Service Agents– Swiftly addressed and resolved guest complaints, ensuring satisfaction and positive experiences– Established and circulated 20 new operating procedures/guidelines– Performed daily assessments of agents’ work to ensure compliance with quality standards and thoroughness– Coordinated between sales, maintenance, and housekeeping departments

Vancouver, British Columbia, Canada

– Assisted with set-up, organization, and preparation of team practices and major events occurring in the facility– Acted as a communications liaison with event staff, coaches, athletes, and trainers during practices, games, and events– Executed routine procedures to ensure facility safety and security