Jason Thayer Email & Phone Number

Greater San Diego Area

San Diego

• Directed and managed 4 business units to provide first-rate customer service to policy holders and brokers and to support the overall operations of a workers’ compensation insurance company.
• Key member of the leadership team that set project priorities, allocates resources and manages commitments across departments to ensure operational initiatives are achieved with a focus on solutions and profitable.
• Evaluated operating systems, web-portals, payment systems, office equipment and materials to ensure maximum efficiency, manage costs and to determine opportunities for improvement.
• Relied upon to ensure compliance with required legal, regulatory and business best practices.
• Engaged in executing office build-outs, tenant improvements and office relocation.

• Spearheaded the creation of the company's Corporate Projects Department that improved the company's ability to manage projects, track progress, and control costs.
• Managed large scale projects from development, through testing, to implementation.
• Collaborated with the Executive team to set strategic plans and identify project priorities to improve profitability and operational efficiency.

• Key member of the Managerial Action Team designed to encourage collaborate across company lines and to develop action plans to accomplish corporate initiatives.
• Prepared and maintained disaster recovery and emergency response plans for the company to comply with state, federal and corporate requirements.
• Conducted on-site risk assessment for both existing policy holders and prospects to identify risk factors and determine insurability within company underwriting guidelines.

• Managed the premium billing and collection of $150 million in annual premium receivables.
• Responsible for month-end and annual financial reporting of premium receivables.
• Accountable for answering internal and external audits to review regulatory and SOX compliance.
• Handled escalated inquiries from customers, insurance brokers and the California Department of Insurance.

• Created, staffed and trained the organization’s first Customer Service Department. The team serviced inquiries from 17,000 customers and over 150 independent brokers.
• Performed hiring, training and coaching of Premium Accounting and Customer Service teams.