Jason Morales Email & Phone Number

Redmond, Washington, US

Redmond, Washington, US

Redmond, Washington, US

• Successfully managed services contracts for large enterprise customers
• Developed and maintained strategic relationships with key stakeholders in client organizations, including IT Directors, CTOs, CIOs and Line of Business leaders
• Achieved the highest level of customer satisfaction by identifying consumer needs, building and maintaining strong working relationships and effectively managing accounts with the Microsoft Virtual Account team
• Trusted business advisor for Microsoft Premier Support customers. Provided valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management

Englewood, CO, US

• Partnered with service providers to standardize processes and improve service quality
• Oversaw regional service provider governance and daily activities; served as subject matter expert on IT equipment and resources
• Strategically aligned IT capabilities with business needs to optimize performance
• Served as trusted advisor for senior leadership and other business partners; partnered with them to define technical strategy to support business goals and objectives
• Enhanced EUC capabilities and operating procedures to promote continuous, proactive management of key services and suppliers
• Developed long-term strategic and financial goals and supported system-wide strategic initiatives by driving continuous end-to-end improvement efforts

Englewood, CO, US

• Hired by multiple Fortune 100 Companies, including leading national health care system, to manage teams of information system technicians. Key highlights include:
• Managed six-figure project involving replacement of 200+ PCs across multiple locations
• Provided strategic input on software configuration and deployment cycle to senior-level executives
• Delivered high-performance metrics while achieving 100% of service level agreements
• Ensured client satisfaction through collaborative communications and analysis of multiple project requirements
• Built and tested client computing systems to meet corporate standards through multi-level processes

• Designed and implemented ERP software system, which automated workflow, improved system productivity and resulted in a 15% revenue increase
• Built domain and infrastructure to improve organizational efficiencies; resulted in a noticeable reduction to bottom-line expenses
• Managed all IT-related purchasing, tracking and implementation. Collaborated with senior leadership to design budget plans for maintaining and stabilizing IT environment
• Researched and developed new security systems and policies including firewall, VPN and mobile PDA access to e-mail
• Upgraded telecom services, including hardware and dial-tone coordination
• Fostered vendor relationships and negotiated cost-effective contracts

Rochester, NY, US

• Managed and executed workflow software with tertiary server to provide extended storage solution for multiple workstreams
• Instituted online ordering environment, resulting in a 110% increase in online orders
• Facilitated installation of dark fiber to establish building-to-building connectivity, allowing employees to connect and share resources among multiple locations
• Implemented mobile communication solution, resulting in annual savings of $15k
• Developed database to manage job prioritization

US

• Facilitated roll out of Windows 2000 to over 150 desktop users at 18 locations
• Provided PC and AS400 technical support to over 2,200 users
• Researched and installed multiple servers with self-contained storage along with NAS devices
• Fostered client relationships by consistently providing exceptional customer service
• Administered wireless access points at 18 locations company-wide

Rochester, NY, US

• Administered and maintained Windows NT local area network
• Developed tracking databases for information storage and reporting, including corporate assets, service calls and production status
• Responsible for installing all hardware and software to company desktop PCs