Head of product and design for global payments platforms.

Develop the company's product vision, strategy and go to market strategy. Created the company’s first product and design organization scaling the company to take on the likes of IBM Watson, SalesForce Einstein and others to create a world-class virtual assistant utilizing a mix of deep machine learning, crowd sourced data labeling "gig workers" and immersive gamification. Built continuous learning “Chatbots” for a wide range of verticals and launched with companies including Airbnb, Microsoft, Samsung, LinkedIn.

Drove the organizational design of the group, hiring a team of talented product managers who supported global product management for Intuit’s customer experience division spanning QuickBooks and TurboTax businesses. Upgraded the key technology and processes to provide more impactful customer experiences, global scale and leverage AI into the products and workflow boosting NPS and cutting $22M in cost in the first 12 months.

Lead strategy and product management of all key Customer Care programs in the United States. Responsibilities include managing a team of 35 employees across four vertical businesses including digital, walk-in, in-home and paid premium services. I guide a digital services team responsible for website, apps, social, chat and community forums and account for over 250+ million customer engagements per year. Walk-in services overseas a rollout of retail service locations. In-home service provides best-in-market in-home appliance services, growing rapidly YoY, through transitioning legacy manual operations to a digital and AI focused approach. Paid premium service, Premium Care, is a new, elevated, insurance program for customers that provides ultimate flexibility.

Drive the development of strategic sports, gaming and video products that will set standards in technological innovations across a broad spectrum of devices including phones, wearables and TVs. Develop new software and service applications that take advantage of Samsung's unique products and position in the market. Acquire unique content from major content providers including sports leagues, pro athletes, music labels and broadcasters. Lead all aspects of product including, strategy, user experience, development, design, quality assurance, customer service, operations, marketing and public relations.

Hands-on management to the development of all marketing, presales, and public relation initiatives; accountable for establishing a positive media response for DivX, increasing consumer anticipation, and expanding brand reachSupervision to a team of eight in formulating a Rovi-connected platform strategy to establish cross-functional capability for cable operator equipment and CE devicesOversight to the rollout of the white label personal media manager desktop software and mobile application with three Tier 1 partners, such as Verizon Mobile, JVC/Kenwood, and Harman/KardonStreamlining of product management strategy to support the company’s highest-profile new product suite, DivX Consumer Software, used by more than 700 million end users globally that led to fast-track promotion within nine months of tenureStrategic direction and leadership to a team of 30 in the development and implementation of strategic data-driven product solutions, business plans, and marketing programs for DivX Consumer Software suite, which secured more than 100 million downloads with a projected revenue growth of 15–20%

Tactical oversight to product conceptualization, development, and marketing campaigns for TiVo Slide Remote, TiVo Wireless Network Adapter, and TiVo App for iPadEmployment of marketing, project, and product management expertise in defining product roadmaps, developing revenue model, and formulating and implementing marketing and go-to-market plans across the entire product life cycle for eight TiVo products and services from three businessesEstablishment and cultivation of positive and long-term business partnerships with major companies, including Broadcom, Qualcomm, Intel, HP, and AmazonDevelopment of positive media coverage with notable national and technology media outlets and industry blogs, such as The New York Times, Wall Street Journal, Engadget, and Gizmodo as the product review lead technical resource Recipient of the CES Innovations Design and Engineering Award for Video Components in 2009 and for Home Theater Accessories in 2011