Assisting other Analysts on the team with Customer Remediation projects using SAS, SQL, and Teradatao Issues would come through the door and would determine customer impact and root causeso Use SAS/SQL to locate data in our internal databases and tables to determine the customers impacted, financial compensation, and corrective actionso High attention to detail and documentation was used to describe the process of the remediation

Lead multiple analytics projects that influenced upper management decision makingCreated a Top Selling Items Dashboard that was refreshed weekly to provide stats for each item, including NetDemand, Units Sold, and State statsDeveloped an Hourly Sales Dashboard that was up to the minute information on the performance of Fingerhut salesCreated and maintained Tableau dashboards for daily/weekly updates with information vital to the businessExecuted SAS/SQL code to extract data from tables within our databaseAssisted the Database Marketing Analytics team in the transformation to Amazon RedshiftEdited 50 SAS/SQL programs to point to the new cloud data warehouseConsists of extracting tables from the AWS database and deliver the statistics of their selected customers according to their model

• Created a standardized Ascent bio template for use by all consultants which was sent to every customer which gave clients a better understanding of our team.• Responsible for social media efforts and increasing online visibility. Working with campaigns on LinkedIn, Twitter, Slack, and the Ascent website. • Created blog posts for future intern recruitment.• Compiled and prepared Case Study information, which included data from 90 opportunities in an Excel spreadsheet. Case Study was used at a Microsoft Partner Event.• Created new checklist processes for employee onboarding, 401k enrollment, time reporting, and payroll processes.• Selected to attend 16 hours of a “Windows 10 Mass Deployment” training session.• Recognized the need for mapping customer locations to show growth for marketing materials to show domestic presence. Utilized BatchGeo on my mapping to create visual appeal. Based on positive feedback, created additional materials showing employee locations as the company grew and added employees.• Per the CEO’s request, presented a PowerPoint to the Ascent Leadership Team on millennial hiring and expectations. Topics included training, collaboration, motivation, and reverse mentoring for long-term retention. Received very positive feedback which led to sharing with the entire team.

• Used online tool, DiscoverOrg, to research company and appropriate leadership contacts.• Created, distributed, and compiled results of surveys in response to Ascent-hosted technology event.• Researched the different avenues of Social Media Recruitment: LinkedIn, Facebook, and Twitter.• Compared seven different presentation products to evaluate benefits on a scale of five different factors (cost, attributes, advantages, disadvantages, utilization).

• Provided custodial support for 14 of 35 schools. Worked full-time through the summer months for special projects and part-time through the school year.• Provided on-call support as needed.• Worked with experienced custodians to expand my own knowledge of the job.• Developed teamwork and organizational skills.• Experienced hands on training and learned the most efficient way to clean.