Jason Vanarsdall Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio

Devised and executed activities focused on customer retention, growth of subscriber base, and exploring new revenue opportunities. Led company-wide effort to prioritize key initiatives to improve operational efficiencies (five billing systems to one), improve customer churn (reduced churn in 2018 from 21% to 8.3%), expedite growth (11% revenue growth in 2019), and launched new products (prepaid, BYOD, Freemium, StandUp Rewards, top ups, auto top ups, telephone number porting and more).

Newport, Ky

- Responsible for P&L of the Access Wireless Brand in California, Nebraska, and Oregon.- Worked with and managed relationships with cross-functional teams including Marketing, Compliance, Finance, Senior Leadership, Sales, Legal, IT, and Call Center.- Ensured all processes and activities complied with the FCC and each state’s Public Utilities Commission.- Performed data analysis using Oracle Business Intelligence (OBI), including writing sequel to pull data.- Created multiple processes to win back customers and generated significant profits for i-wireless.- Initiated improvements in customer interactions and internal systems.- Improved customer acquisition strategies.- Eliminated wasteful spending in unnecessary call center activities.

Cincinnati Area

- Developed and executed marketing strategy for Cincinnati Bell Wireless.- Led cross-functional teams to manage end-of-life activities for all wireless products and services, including Consumer markets.- Managed vendor relationships and contracts to ensure a smooth end of life for Cincinnati Bell Wireless.- Saved Cincinnati Bell approximately $93K by identifying unnecessary products in the product portfolio and ending those products early.

Cincinnati, Ohio Area

- P&L responsibility for $35M wireless B2B division.- Provided leadership for all B2B marketing and sales activities.- Performed data analysis using Essbase and Hyperion- Managed profitability requirements on customer contracts ranging in size from small to Cincinnati Bell's largest customers.- Made product and pricing decisions on complex opportunities- Managed content of wireless contracts.- Managed vital performance metrics to drive continuous improvement.- Managed a $3.8M budget.- Position entailed extensive cross-functional leadership, communication, and collaboration across all departments.Accomplishments include, but are not limited to:- Engineered a business model for analyzing potential opportunities. The new model resulted in more accurate data and well-informed decisions.- Achieved an aggressive EBITDA plan of $64M in 2013. Adjusted EBITDA was $44M in 2014.- Key contributor on CPQ rollout, an intuitive, proprietary solution that analyzed quotes, generated contracts and facilitated guided selling. The rollout resulted in a more straightforward sales process, a faster contract approval time, saved thousands of hours annually across the organization, and vastly reduced user errors.- Played a strategic role in renewing a contract for the company's largest wireless customer. The deal saved $1.1M in EBITDA over 24 months. Saved an additional $1.8M by analyzing financials and proposing early contract renewal for 11 of the division's largest customers.- Improved product performance by analyzing contact data and implementing action plans that increased customer contact by account managers from 85% to 98.7%.- Identified market opportunity and led a cross-functional team in creating/launching CBW's New Rate Card and Shared Data plans.

Cincinnati, Ohio Area

Managed $5.2M customer base in the Healthcare, Government & Education segments. Position required the ability to understand customers’ business operations and organizational structures and design technical solutions to meet their specific needs. Developed and presented proposals, negotiated contracts and closed deals. Promoted to senior role after only 9 monthsAccomplishments include, but are not limited to:-Delivered ~14% of the company’s B2B wireless revenue. Landed and supported key accounts such as TriHealth (partial).-#1 in customer retention/contract renewals with the top 2 out of 10 customer segments. #2 out of 8 reps in revenue production.-Renewed Hamilton County contract, locked in until 2016 at $384K per year.-Trained/coached new team members on product knowledge, relationship management, selling and leadership skills.-Provided leadership by advising associates regarding the impact of their daily actions/decisions on organizational performance.-Developed and shared training materials and other tools to improve business performance.

Implemented new wireless activations and migration projects. Accountabilities ranged from ordering and billing to equipment delivery, training and initial post-sales customer support. Provided ongoing sales team and customer support on complex issues. Accomplishments include, but are not limited to:-Earned BMO Excellence Award 2010 by expanding role from billing coordinator to that of retention specialist and serving as division’s “go-to” person for resolving technical issues of customers who were about to be lost to competitors.-Promoted to Wireless Sales Support Resource in October 2010-Promoted to Wireless Support Coordinator in December 2009

Cincinnati, Ohio Area

Managed customer base of $2.4M in revenue in the Small & Medium Business segment. Set appointments and met with customers to ensure CBT was meeting their needs and planned for future expansion of services. Used a consultative approach to assess current and future needs, upgrade products and service plans. Designed and sold solutions for a wide range of businesses.Accomplishments include, but are not limited to:-Promoted to General Business Account Manager in March 2008 -Promoted to Associate Account Manager in February 2008-Won several awards for sales and service excellence. Achieved $2.4M revenue quota both years in this position.

Cincinnati Area

Coordinated transition of new business customers from previous providers to Cincinnati Bell Wireless. Provided product training, migrated data from old devices to new, and identified sales leads. Accomplishments include, but are not limited to:-Promoted to Migration & Implementation Specialist in April 2006-Transformed M&I from a basic troubleshooting group to a proactive team with expert product knowledge providing high quality training and unprecedented technical support for business customers of all sizes.-Won Business Market Operations Excellence award mulitple times for completing complex projects and providing excellent customer service.

Mason, Oh

-First point of contact between loan officer & prospective clients.-Offered consultative services for customers looking to refinance their mortgage.Accomplishments include, but are not limited to:-Served as an adviser to the corporate marketing manager, having input on advertising materials & call script editing.-Generated most sales leads in a day for the loan officers more times than any of my peers-Offered position as a loan officer

Bachelor Of Science In Business Administration, Marketing

Activities and Societies: Special Events Coordinator for German Club, Intramural Sports Referee First group to participate in the P&G.

Education record

Activities and Societies: Symphonic Band, Marching Band, Jazz Band, Pep Band, Varsity Wrestling Team, Who’s Who Among American High School.