• Mentor reliability engineering team and app owners growth and development• Planned and executed multiple application upgrades and service migrations to improve resiliency and customer satisfaction• Implementation of new processes and homegrown tools to reduce deployment complexity• Expanding on-call roles to developers to support customer facing issues end-to-end• Migration of applications between private and public cloud

• First SRE hired at Ultimate Software• Benchmarked current state of observability, monitoring, and alerting resulting in an action plan to prioritize and improve gaps• Collaborated with development teams to bridge the cultural gap to transition silos into devops focused teams as we migrate into containers and Google Public Cloud

• Team lead and subject matter expert for reliability engineering in the dotcom search and personalization space• Coordinate team resources between applications, projects, and deliverables to meet the needs of the business while maintaining standards on security, reliability, and user experience • Improve system and process reliability while enabling development time to production through weekly KPI, collaborative prioritization, automation, testing and analysis, and shared post-mortem exercises

• Guide the implementation of new microservices with a focus on availability, scalability, resiliency, and performance from inception to go-live while migrating homedepot.com from on-prem monolith to Google Cloud• Designed, documented, and implemented proactive processes to enhance reliability, resiliency, and integrity of applications before production launch• Review Key Performance Indicators both weekly and long-term trends to steer prioritization of features vs. fixes, recommend reliability reviews, RCAs and post-mortems, or performance and destructive testing• Plan and lead exercises simulating production issues to enhance on-call response and identify documentation or understanding gaps• Automation using bash, python, and golang to simplify and safeguard on-call tasks, reporting metrics, and frequent activities• Mentor and manage the integration of new associates onto our team and into the Reliability Engineering role. Serve as an RE advocate for other teams to learn reliability engineering practices during a four week immersion program• Internal champion of reliability reviews and production readiness

• Python, ruby, and jenkins for release engineering, automation, and configuration management; trending towards puppet implementation for one-click releases• Led a team of 3 to improve configuration management and automation utilizing agile tools to coordinate work efforts and manage deliverables with a focus on repeatable solutions• Planned, documented, and executed the 2015 growth project to scale four production clusters over 100% for improved resiliency and capacity while overseeing the full-stack performance testing and tuning effortsin preparation for a 66% increase in site traffic over the week of Cyber Monday

• Leveraged several vendors for the monitoring and alerting enhancement project resulting in a 400% increase in monitoring coverage while decreasing cost by 50% and increasing performance test coverage 300% to simulate a 97% accurate production traffic mix. Efforts resulted in a 40% reduction in P1 incidents and a 50% reduction in Mean Time to Resolution (MTTR)• Oversaw the QA performance team’s planning and execution of tests to align with code releases, project testing, and holiday readiness• Planned and executed successful upgrade of IBM eXtreme Scale, increasing our cache footprint by over 100%• Successfully designed and executed a 3-month strategy to upgrade, scale-out, and tune our full stack in preparation for a 66% increase year-over-year in site traffic over the week of Cyber Monday• Automated frequent tasks to improve configuration management, lower environment setup, and code deploys using bash and python

• Improved application performance monitoring through implementation and configuration of a variety of tools for real time site monitoring and historical JVM health• Increased performance test script coverage 300% to simulate a 97% accurate traffic mix for bi-weekly code releases and in preparation for Cyber Monday• Created and executed large scale load tests to isolate areas of concern to be tuned in preparation for Cyber Monday and the holiday season

• Created and maintained IDE scripts for functional testing of all of Abercrombie & Fitch's online storefronts; exceeded annual test coverage goal by 300%• Expanded site monitoring by 200% through creation and implementation of new monitoring scripts for our desktop and mobile sites to test globally• Coordinated between on-site and offshore cross-functional teams to log, prioritize, retest, and resolve issues found during testing