As the Co-Founder and CEO of RFT Search Group, I oversee all aspects of the business, from developing relationships with potential customers, to creating personalized maintenance plans to ensure customer satisfaction and loyalty. Through Michigan State University's Eli Broad College of Business I have completed multiple certificates in change management, strategic change leadership, and leadership effectiveness to better serve our clients.

• All facets of day to day, and long term strategic planning for the entire business• Develop relationships with potential customers through various forms of networking (highly active in LBN), marketing, bundling of services with other providers, cold calling, referrals, etc.• Communicate with customers to identify and resolve computer and technology problems.• Create individual/personalized maintenance plans to accommodate budgets, time constraints and user abilities.• Troubleshoot user issues with office technology, such as Windows-based computers; set up and maintain small networks.• On site, phone and remote access abilities to resolve computer hardware and software issues.• Assist clients’ salaried IT personnel with complex problem solving.

I voted on what the company should and shouldn't do.

• Accountable for day to day operations of company.• Sourcing new customers, quoting, planning and execution of projects, marketing, sales and total project management.• Supervised job sites and managed employees and subcontractors.• Worked directly with customers to analyze their needs and wants to provide them with options for desired results. • Performed rehabilitation and revitalization for clients on all levels, including but not limited to electrical, plumbing, heating, cooling, drywall, roofing, siding, kitchen, bath, tile work, etc.• Designated Safety Officer following OSHA and MIOSHA protocols

• Project leader for process development of new x-ray optic products; including management of peer staff, researched and developed testing of future and advanced optics, analyzed and determined viability of new production procedures• Troubleshoot and documented x-ray optic manufacturing procedures; including design and build of all manufacturing equipment• Documented and published comprehensive procedures for new product manufacturing processes• Trained production technicians on custom production equipment; including safety and clean room procedures, optimal usage procedures and documentation of findings• Performed proper safety procedures to prevent radiation exposure during testing of optics and related equipment

Built optical devices for the telecom industry.