National Account Operations Manager for Walmart Distribution - Indirect Sales and Distribution• Establish a third-party labor model, responsible for managing sales and service through three labor companies selling directly in Walmart locations• Introduce initiatives to increase sales through representative knowledge and performance trainings • Collaborate cross-functionally with IT, Marketing, and Legal teams to deliver sales enablement tools and functionality

Main Job functions include developing and executing AT&T Corporate Goals and strategic direction of AT&T.Executive Management • Coach and mentor In Home Sales Experts on product knowledge, territory management, and consultative sales skills;• Oversee employee hiring, training, evaluations, and disciplinary actions related to direct reports.• Devise and implement strategic business planning by leveraging growth area market analytics and product/ market reports; established goals and objectives, managed district budgets, and executed corporate directives.• Cultivate relationships with key opinion leaders in the district and maximize co-marketing partnerships to increase small business sales profits

Main Job functions include developing and executing AT&T Corporate Goals and strategic direction of AT&T Customer Service while directly supervising Customer Service and Mobility Managers in a dynamic Bargained environment. Performance focuses include: Sales, First Call Resolution, Customer Satisfaction, Quality Assurance, and Metrical Performance, handling customer complaints and escalations, while coaching and guiding management reports to success. *Creating Maintaining measurable reports on a daily basis to determine center trends and successes

Supervises the overall daily operation of a store including hiring, discipline, and scheduling of employees to ensure cost effective and quality Store Operations. Meet assigned sales performance and profitability criteria. Ensures customer satisfaction. Maintains inventories at adequate levels, promotes sales, and maintains the appearance of the store. Completes accounting and paperwork associated with cash receipts and prices and conducts physical inventories. Job level is determined by meeting store opportunity, Customer Satisfaction, audit score and other criteria.

Main Job functions include developing and executing AT&T Corporate Goals and strategic direction of AT&T Customer Service and AT&T UVERSE SALES while directly supervising Customer Service and UHV Sales Managers in a dynamic Bargained environment. Performance focuses include: Sales, First Call Resolution, Customer Satisfaction, Quality Assurance, and Metrical Performance, handling customer complaints and escalations, while coaching and guiding management reports to success. *Creating Maintaining measurable reports on a daily basis to determine center trends and successes as well as indicating the center needs for performance improvement based on a measurable reporting tool. Additional HR Generalist duties including but not limited to work place investigations for EEOC, Ethics, and Asset Protection, union submitted Grievance Meetings and employee complaints.Direct supervisor to 9 team managers and approximately 100 customer service representatives.

Training all levels of management and employees in troubleshooting wireless equipment i.e. cell phones, data cards and PDA’s on an SS7 network. Create and review training materials that are utilized throughout AT&T Mobility for all management, customer service and any customer facing department

Managed at minimum fifteen employees and a variety of network issue reporting boxes daily in a variety of aspects attendance, performance. Worked with a variety of cellular network departments, i.e. Network Operations Center and Product Management Center to resolve customer issues, severe network outages, etc on a daily basis. Provided guidance to other departments, i.e. Customer Service and Technical Support Group, in assisting customers with a number of network issues and resolutions. Filtered data that is compiled by Customer Care and Technical Support to various engineering departments, i.e. Roaming Operation Centers, Regional Network Operations Center, etc.

Managed at minimum thirteen employees daily in a variety of aspects, i.e. attendance, performance. Performed one on one coaching’s to assist in developing each employee to meet AT&T Mobility's company standards in Quality, Attendance, and Performance. Also, assist in identifying complex issues with outages in the South East.

Customer Service/ Tech Support Representative