A conscientious IT professional, with over twenty five years’ experience in the retail, finance and insurance sectors, with an eye for detail, strong problem solving abilities and Process Improvement experience. Exceptionally varied experience in the development and business support life cycles, from business analysis to release management and most recently data analysis and driving positive business change through process mapping and continuous improvement using systems thinking. Excellent interpersonal and communication skills spanning all levels of the business, from the shop floor to the boardroom. Key Skills include;• Strong analysis and problem solving skills• Process analysis, mapping and implementation• Continuous improvement with customer experience focus• Data extraction, Analysis & Reporting• End to end development management, delivery and training• Agile, Product Owner & A+ Trained• Excellent communication skills, written and verbal, both in house and customer facing• Open and personable character with strong team building and mentoring skills
Listed skills include Change Management, Team Leadership, Retail, Performance Management, and 25 others.
