Jason Wei Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Ensure stability and systems integrity of business systems.• Elicit requirements using techniques such as interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, and workflow analysis.• Provide BAU support for key business systems.• Conduct detailed data analysis.• Work closely with stakeholders to provide application, systems analysis, and project support activities.• Work closely with project management teams to deliver on business systems project initiatives.• Work closely with IT infrastructure teams to deliver on IT project deliverables.• Conduct and document systems and data reviews.• Lead system improvement initiatives (including process improvements) from start to finish.• Manage defects as they arise, capturing detailed requirements, perform testing and verification.• Be a point of escalation for major incidents.• Liaise with technical, business, and third-party stakeholders.

Sydney, Australia

• Assessed the fortnightly payroll and client billing process, developed a set of Python script to enhance and automate the fortnightly data transformation process and reduce the total processing time from few hours to under one hour.• Facilitating requirement interviews• Utilising BPMN diagrams to map and document business process for internal IT related activities• Authoring documentations for business analysis activities including above mentioned BPMN Diagrams, as well as Requirements Specifications, Requirements Traceability Matrix, Test Cases, End User Manuals, Internal Application Support Guide and End User Training Packs.• Being involved in Design Workshops as key business stakeholder for various End User Computing Projects, such as SOE Development & Implementation, Citrix Upgrade and Office365 Migration.• Running training sessions with various stakeholders and end users, as well as managing organizational roll-out strategies and demonstrations• Managing the daily operations of the organization's Intranet on SharePoint Online as a central Information Collaboration Hub, as well as designing and implementing Team Sites, customizing SharePoint pages, developing online forms and workflows to help in automating business processes based on the requirements from various sections of the business, by utilising tools such as Nintex, InfoPath and SharePoint Designer.• Working closely with various sections of the business to translate business requirements to report specifications, develop and implement reports and queries in support of business analytics via interactive analytic reports and dashboards by utilising Microsoft Power BI.• Working with external business partners to support various systems and infrastructures used across the organization.

Sydney, Australia

• Developed exceptional communication skills through delivering professional customer service and working with a diverse group of stakeholders including peers and management.• Provided excellent customer service through a range of different platforms such as Skype Live Chat and email.• Utilize and deliver regular training sessions to both new and existing employees regarding the operation of daily business best practices.• Multitasked several roles including customer support and web developer.• Continuously focused on process improvement as demonstrated by the design and implementation of a new Support Team Knowledge Base System.• Ability to articulate and categorise technical issues and come up with creative and practical working solutions.• Demonstrated ability to successfully manage competing priorities.• Staying focused and motivated when completing repetitive tasks.

Sydney, Australia

• Blue Sky Events (also known as Blue Sky Markets) is an event planning specialized company, currently running several famous local markets across the east coast of Australia, including Bondi Market (NSW), Chinatown Night Market (NSW), Manly Fresh Produce Markets (NSW), The Collective Markets (QLD) and Young Designers Market (QLD).• Ensured a professional and reliable service by demonstrating consistent accuracy and attention to detail in the delivery utilities to market site located in Bondi, Chinatown and Manly on market days.• Utilized and delivered training to new employees regarding the operation of daily business best practices at Chinatown Night Market, demonstrating through understanding of the importance of company policies and processes.

Sydney, New South Wales, Australia

• Provided excellent customer service within a busy and high-pressure environment serving on average 200 customers per shift.• Responsible for accurate cash handling of more than $5000 per day.• Demonstrated excellent attention to detail by conducting accurate daily stock takes, and using information gained from stocktake to forecast replenishment.• Supported managers in training new personnel.

Xi‘An, Shaanxi, China

• Demonstrated an ability to maintain the day to day use of internal IT system including trouble shooting software and hardware issues.• Provided timely and accurate response to over 50 customers per day regarding order placement, account troubleshooting and payment issues through a range of tools including phones and email.

Xi‘An, Shaanxi, China

• Assisted lecturer with the preparation of Introduction to Computer course, including quiz design and assignment marking to maximize student engagement.• Organised weekly programming workshop for year 10 and year 11 students.• Over 90% of the students who attended the programming workshop achieved positive result in the High School Students Programming Competition.

Master'S Degree, Information Technology (Software Engineering)

Activities and Societies: Sydney University IT Society (SUITS), Animal Welfare Society (AWS)

Professional Year Program - It

Professional Year is an Australian Computer Society (ACS) endorsed program of professional skills designed for international students.

Master'S Degree, Professional Accounting

Bachelor Of Engineering, Technology And Instrumentation Of Measuring & Control

Activities and Societies: Broadcast Station of Xi'an University of Technology