It Depot Lead - Senior Associate
Current- Manage the global hardware asset deployment for all employees both on-site and remote. This includes the procurement of hardware, configuration of laptops, asset database management, software deployment, and shipment.
- Proficient in the use of ITSM platform, ServiceDesk Plus, and well acquainted with ManageEngine’s Endpoint Central. Including designing workflow implementation in SD+.
- Direct and delegate to a team of on-site techs that prepare hardware for different territories the company operates in.
- Foster professional and trusting relationships with company employees through strong written and verbal communications.
- Work with System Administrators to ensure the proper imaging and configuration process is followed for computer deployments. This includes a two-factor quality control measure for each computer deployed.
- Assist with providing directions and delegation to the End User Computing Service Desk technicians.