Jason C. Whitehead

Jason C. Whitehead Email and Phone Number

Visionary in Customer Success & IT Adoption | Top 50 CS Influencer 2022 | Success Chain Co-Founder | "The Jasons Take On..." Co-Host @ Success Chain
Jason C. Whitehead's Location
Washington DC-Baltimore Area, United States, United States
Jason C. Whitehead's Contact Details

Jason C. Whitehead work email

Jason C. Whitehead personal email

About Jason C. Whitehead

As an architect of digital transformation and a herald of Customer Success, I specialize in bridging the chasm between technology and its users, ensuring organizations harness the full potential of their IT investments. With over two decades of leadership, my journey has been dedicated to elevating user adoption and fostering dynamic customer success ecosystems for both software buyers and vendors.Why Connect with Me?• Strategic Vision: Leverage my expertise to craft high-impact strategies that propel user adoption and customer success, driving measurable ROI and reducing churn.• Organizational Transformation: Partner with me to navigate the complexities of technological and cultural change, ensuring your organization remains agile and competitive.• Executive Leadership: Benefit from my 20+ years of experience in pioneering software adoption and customer success programs, and building and mentoring high-caliber teams dedicated to achieving business excellence.• Comprehensive Solutions: Develop effective change management strategies and scale adoption programs to training and coaching teams in best practices, to bridge the value gap between technology and users in complex, evolving environments.• Collaborative Success: Enhance user adoption, improve data quality, and amplify the value and ROI from technology investments, by harmonizing efforts across sales, marketing, product, and customer success teams, aligning objectives for mutual growth.For Software Vendors: My expertise extends to sculpting Customer Success programs that are not just effective but scalable. I focus on elevating customer adoption, retention, and expansion by formulating strategic CS frameworks, training teams, and fostering internal cohesion across all departments to ensure a unified approach to customer success.For Software Buyers: I specialize in catapulting your IT systems from mere implementation to becoming core drivers of your business success by accelerating and sustaining user adoption of IT systems. From crafting bespoke change management strategies and scaling adoption program teams to training and coaching on best practices, my approach ensures your investments translate into enduring value.I'm passionate about connecting with forward-thinking leaders eager to explore and elevate their customer success, software adoption, and organizational change initiatives. Let's discuss how we can collaborate to transform your challenges into your greatest successes.

Jason C. Whitehead's Current Company Details
Success Chain

Success Chain

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Visionary in Customer Success & IT Adoption | Top 50 CS Influencer 2022 | Success Chain Co-Founder | "The Jasons Take On..." Co-Host
Jason C. Whitehead Work Experience Details
  • Success Chain
    Co-Founder
    Success Chain Nov 2020 - Present
    Washington, Us
    As a pioneering Co-founder of Success Chain, I've spearheaded the development of an innovative professional services model dedicated to redefining Customer Success (CS) and user adoption within the B2B SaaS sphere. Our firm is renowned for its strategic consulting, coaching, and training solutions, driving collaborative success and strategic milestones for a broad spectrum of clients, from dynamic medium-sized businesses to leading Fortune 500 enterprises.Key Achievements:• Directed the strategic expansion of Success Chain, crafting a framework that profoundly enhances supplier-customer partnerships and sets new industry standards for mutual success.• Implemented cutting-edge customer success strategies and comprehensive training programs worldwide, boosting operational capabilities and success metrics across major markets.• Expanded client engagements into strategic executive roles, including acting as interim VP of Customer Experience, significantly impacting business outcomes and elevating customer satisfaction.• Led the formulation of robust internal processes and strategic technology management, ensuring scalable growth and operational excellence for Success Chain.• Cemented our status as thought leaders in collaborative success within the SaaS ecosystem, enhancing client capabilities and setting benchmarks for the industry.
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  • Tri Tuns, Llc
    Ceo
    Tri Tuns, Llc Aug 2006 - Present
    Bethesda, Md, Us
    As the visionary Founder and CEO of Tri Tuns, LLC, I lead an elite consultancy that champions Customer Success (CS) and IT system user adoption through top-tier consulting, coaching, and training services. Our innovative approach redefines technology adoption and operational efficiency for medium-sized and Fortune 500 companies worldwide, solidifying our standing as industry pioneers.Key Achievements:• Initiated the User Adoption Program Management Office (UA PMO) for a sweeping nationwide CRM system deployment, masterfully aligning technical, process, and organizational strategies to dramatically enhance user engagement and operational efficiency.• Revolutionized system adoption strategies, driving significant improvements that markedly enhanced utilization and delivered substantial business value to our diverse clientele.• Crafted and executed state-of-the-art "User Adoption Training" programs, significantly elevating the capabilities of internal teams, promoting a culture of continuous improvement and adoption excellence.• Led expansion into B2B SaaS domain with customized customer success strategies and developmental programs, positioning Tri Tuns as a beacon of innovation in customer success and system adoption landscapes.• Achieved industry-wide acclaim through numerous awards and sought-after speaking engagements, underscoring our pivotal role in shaping the future of IT adoption and customer success strategy.
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  • Customer Success Mastermind
    Partner & Co-Founder
    Customer Success Mastermind Mar 2019 - Present
    ** Customer Success Mastermind has evolved! It is now merging with Success Chain. Learn more about Success chain at www.successchain.net **Customer Success Mastermind is an ongoing professional growth subscription program. It combines the best customer success online training, live-instructor sessions, coaching, toolkits, resources and certification you need to excel through every stage of your customer success career. Join Customer Success Mastermind and take your career to the next level!
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  • The Jasons Take On
    Co-Host Of "The Jasons Take On" Webinar & Podcast Series
    The Jasons Take On Nov 2018 - Present
    Washington, Dc, Us
    Come join us for our fast-paced, insightful, unplugged conversations with two leading "Jasons" in Customer Success. Jason Noble, a UK based visionary Customer Success executive and leader, and Jason Whitehead, a US based Customer Success and Software Adoption leader, discuss a variety of topics and issues of importance in the field of Customer Success. Each month we explore a new and important topic related to Customer Success, so be sure to join each webinar in the series!Register to join us live or get notified of the replays at: https://trituns.co/jasons Join "The Jasons Take On..." group on LI to join in the discussions: https://www.linkedin.com/groups/12224398/
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  • Engagedly Inc
    Interim Vp Of Customer Experience | Customer Success Strategist
    Engagedly Inc Oct 2023 - Apr 2024
    Maplewood, Missouri, Us
    As Interim VP of Customer Experience at Engagedly, I've led a transformative initiative, driving growth and reshaping our global customer success strategy. My efforts have catalyzed significant advancements in operational efficiency and customer engagement. Highlights:• Global Customer Leadership: Assumed full responsibility for over 400 global customers, overseeing multimillion-dollar revenue streams, focused on reducing churn, and increasing upsells.• Executive Leadership and Collaboration: As a core member of the executive team, I focused on shaping company strategy, fostering cross-functional collaboration, and driving customer-centric outcomes.• Strategic Operations Scaling: Spearheaded the overhaul of CS operations, enhancing efficiency, and setting a robust foundation for scalable growth. • Merging of Newly Acquired CS Team: Led the integration of a newly acquired customer success team, aligning staff and processes across product lines.• Innovative Process Redesign: Revolutionized customer engagement strategies, standardized cross-departmental processes, leading to enhanced operational efficiency and team collaboration.• Data-Driven Decision Making: Leveraged data insights for actionable intelligence and optimizing resource allocation for peak performance.• Customer Onboarding & Training Innovations: Oversaw the development of comprehensive customer self-service training, implementation, and enablement program.• Technology & Data Utilization: Overhauled our CRM system to improve customer data quality, analytics, and operational efficiency through automation, ensuring high-impact customer interactions and strategic decision-making.• Team Development & Culture Building: Managed and mentored a team of 12 Account Managers and Success Consultants. Refined compensation structures for CS personnel to align with strategic goals.
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  • Chesapeake Bay Organization Development Network
    Director Of Membership (Board Of Directors)
    Chesapeake Bay Organization Development Network Jul 2008 - Jun 2010
    Washington, Dc, Us
    Provide strategic direction and hands-on leadership for the premier non-profit association serving Organization Development professionals in the Washington, DC area. Serve as the Chair of the Membership Committee and the Chair of the Technology/Website Redesign Committee. Provide oversight as a member of the Audit Committee.• Championed the first ever comprehensive strategic organizational analysis and planning effort for the 25 year old organization. Lead committee in identifying member needs, reviewing current competitive environment, analyzing strengths, developing a future vision, and defining recommendations for evolving the organization. • Successfully developed and lead efforts to increase membership, develop strategic partnerships, increase volunteer participation, and improve customer service and issue management processes.
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  • Bp
    Solution Architect (Consultant)
    Bp 2007 - 2007
  • Inforte
    Manager
    Inforte Aug 2004 - Aug 2006
    Paris, Fr
    Provided organization development, process definition, system implementation, and project management expertise to deliver successful Customer Relationship Management (CRM) systems for multiple global clients.
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  • Texas Instruments
    Crm Systems Manager
    Texas Instruments Nov 2000 - Jul 2004
    Dallas, Tx, Us
    Transformed ineffective Siebel CRM implementation into a successful worldwide system. Directed all aspects of the CRM program including formulating strategy, defining business processes, developing the systems, managing project team members, and conducting vendor negotiations.
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  • Extraprise
    Consultant
    Extraprise Apr 1999 - Nov 2000
    Burlington, Massachusetts, Us
    Responsible for numerous system implementation activities associated with enterprise-wide deployment of CRM systems. • Planned and facilitated requirements gathering workshops, re-engineered business processes, and performed the full range of IT development activities. Created and delivered custom training program to clients’ IT staff. • Led client team in defining a change management strategy for deploying Siebel CRM to 900+ users worldwide.
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  • Cap Gemini America
    Consultant
    Cap Gemini America Oct 1997 - Mar 1999
    Paris, France, Fr
    Provided information system expertise on a variety of projects involving system implementations, Program Management Office (PMO) development, and sales support for an international IT consulting firm.
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  • Defense Fuel Supply Center
    Contract Specialist
    Defense Fuel Supply Center Jul 1995 - Sep 1996
    Responsible for pre-award and post-award contracting activities involving multi-million dollar procurements of petroleum products for various military and federal government agencies. Successfully developed solicitations, performed price analysis, evaluated competitive bids, conducted contract negotiations, and managed contracts.

Jason C. Whitehead Skills

Strategy Change Management Crm Management Consulting Leadership Enterprise Software Program Management Management Consulting Organizational Development Business Analysis Customer Success Management Business Transformation Business Process Improvement Professional Services Project Planning User Adoption Project Management Strategic Planning Saas Organizational Effectiveness Training Cross Functional Team Leadership Organizational Change Employee Engagement Team Building Enterprise Collaboration Entrepreneurship Executive Management Contract Negotiation Sales Effectiveness It Management Customer Experience Customer Relations Customer Service Strategy Development Business Intelligence Analysis Consultants Business Strategy Start Ups Change Communication It Strategy Sales Operations Solution Architecture Outsourcing Information Systems Strategy Benefits Realisation Crm Software Consultancy

Jason C. Whitehead Education Details

  • The London School Of Economics And Political Science (Lse)
    The London School Of Economics And Political Science (Lse)
    Design & Management Of Information Systems
  • The Johns Hopkins University
    The Johns Hopkins University
    Organization Development & Human Resources
  • The George Washington University
    The George Washington University
    Business Administration - Finance
  • Lancaster University
    Lancaster University
    Finance

Frequently Asked Questions about Jason C. Whitehead

What company does Jason C. Whitehead work for?

Jason C. Whitehead works for Success Chain

What is Jason C. Whitehead's role at the current company?

Jason C. Whitehead's current role is Visionary in Customer Success & IT Adoption | Top 50 CS Influencer 2022 | Success Chain Co-Founder | "The Jasons Take On..." Co-Host.

What is Jason C. Whitehead's email address?

Jason C. Whitehead's email address is jw****@****ain.net

What is Jason C. Whitehead's direct phone number?

Jason C. Whitehead's direct phone number is +170365*****

What schools did Jason C. Whitehead attend?

Jason C. Whitehead attended The London School Of Economics And Political Science (Lse), The Johns Hopkins University, The George Washington University, Lancaster University.

What skills is Jason C. Whitehead known for?

Jason C. Whitehead has skills like Strategy, Change Management, Crm, Management Consulting, Leadership, Enterprise Software, Program Management, Management, Consulting, Organizational Development, Business Analysis, Customer Success Management.

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