Jason Watt Email & Phone Number

Oklahoma City, Oklahoma, Us

-Acted as Brand Ambassador, to grow and develop relationships in the community-Organized education to assist our partners in better selling the product-Worked with local restaurants, bars, and liquor stores to identify their needs and recommend product-Paired with restaurants to develop signature beers for them to provide to their customers-Added 25+ new accounts in the first 4 months-Achieved our best sales month of the year in Oct 2023

Tempe, Arizona, Us

-Grew and developed processes for the CS organization, including training employees and creating onboarding plans-Actively onboarded Enterprise customers from completion of the sale to full daily functioning in the platform-Owned renewal of said customers and helped create forecasting KPIs-Worked hand in hand with customers of all types to sort data, run calculations, and utilize the platform to create carbon footprint documentation-Laid off in 15% RIF

Bloomington, Minnesota, Us

-Maintained relationships with 1000+ national and international customers to encourage retention and drive growth-Supported an extremely diverse customer base across 2 different software platforms-Tested, implemented, and trained team members on new CRM(ChurnZero) to optimize their success and increase retention-Developed and delivered communications covering new releases, potential issues, and important partner announcements-Created a completely new NPS survey organization that allowed for greater customer influence in product development-Crafted a cohesive onboarding plan that was adopted across all product segments in the company-Reworked internal communications to improve comprehension and decrease support traffic-Coached team on CSM best practices, CRM strategic planning, and communications strategies-Reduced churn in the first 3 months by 62%-Headhunted by Persefoni

Helsinki, Uusimaa, Fi

-Responsible for retention and growth of up to 900+ customers-Managing onboarding of new customers -Coordinating training of new users and user groups-Creating content for and delivering one-to-many product webinars-Helping customers integrate our platform into their existing sales and marketing processes-Communicating customer desires to the product team to drive future enhancements-Researching CS-centric software platforms to help organize the team-Creating strategies for paid CS-Developing interaction plans to ensure successful customer outreach-Laid off in restructuring

San Jose, California, Us

-Responsible for retention and growth of 90+ national-tier customers-Manage onboarding of new customers and users-Developing and implementing an Agile-based Customer Success Plan-Improved customer processes utilizing SAFe, Kanban, and Scrum methodologies-Assist developers in fine-tuning user experience processes-Craft and refine customer communications on product updates and best practices-Develop professional relationships to create strong product champions within organizations-Left in order to move to OK

Austin, Texas, Us

-Managed client relationships, expectations, and training-Grew product “stickiness” and encouraged greater user engagement both remotely and on-site-Interfaced with internal developers to advocate on behalf of client concerns and needs-Teamed up with other CSMs to deepen understanding and share growth strategies-Worked actively with clients to fully understand their marketing strategies, needs, and goals-Laid off in 30% RIF

Austin, Texas, Us

-Answered technical questions by email and phone -Diagnosed and triaged bugs and feature requests -Managed expectations and customer facing issues, mitigated confusion on new functionality -Demonstrated functionalities of software to customers to increase awareness and enthusiasm -Wrote help articles to deepen customer understanding and retention-Promoted to Customer Success Manager

Boulder, Co, Us

-Responsible for retention and growth of 450 “dealers” along with growing new customer base-Managed onboarding of new clients-Project managed kiosk implementation and software for dealers, exceeding 1000 units -Developed strong working relationships through training peers when needed-Responsible for product quality assurance and testing of software as needed-Trained and maintained customer support and dealer support call center team-Left due to company relocation to MN

Minneapolis, Mn, Us

-Responsible for retention and growth of existing clients-Managed a broad range of financial portfolios as well as designs the best solutions for the client’s financial needs-Responsible for building the US Bank brand by providing legendary service -Responsible for generating a new customer base by cold calling and obtaining referrals-Contacted 100 clients a week to discuss personal and or business needs and develop relationships-Facilitated daily meetings with clients to gain business and trust-Developed strong working relationships through training peers when needed

Dallas, Tx, Us

-Successfully achieved sales goals on a monthly basis-Responsible for providing excellent customer experience and educating customers on various products-Team leader who trained new employees and held staff trainings for new product launches-Liaised between customer and AT&T billing, facilitate positive customer experience when billing issues raised-Executed local store marketing plans to build awareness and drum up business for the store-Responsible for the day to day operations of retail establishment including, training, sales, customer service and cash handling-Leading team member to ensure all company policies were followed and implemented-Responsible for stocking, replenishing and merchandising product on sales floor