Jason Watt Email & Phone Number

Oklahoma City, Oklahoma, US

-Acted as Brand Ambassador, to grow and develop relationships in the community-Organized education to assist our partners in better selling the product-Worked with local restaurants, bars, and liquor stores to identify their needs and recommend product-Paired with restaurants to develop signature beers for them to provide to their customers-Added 25+ new.

Tempe, Arizona, US

-Grew and developed processes for the CS organization, including training employees and creating onboarding plans-Actively onboarded Enterprise customers from completion of the sale to full daily functioning in the platform-Owned renewal of said customers and helped create forecasting KPIs-Worked hand in hand with customers of all types to sort data, run.

Bloomington, Minnesota, US

-Maintained relationships with 1000+ national and international customers to encourage retention and drive growth-Supported an extremely diverse customer base across 2 different software platforms-Tested, implemented, and trained team members on new CRM(ChurnZero) to optimize their success and increase retention-Developed and delivered communications.

Helsinki, Uusimaa, FI

-Responsible for retention and growth of up to 900+ customers-Managing onboarding of new customers -Coordinating training of new users and user groups-Creating content for and delivering one-to-many product webinars-Helping customers integrate our platform into their existing sales and marketing processes-Communicating customer desires to the product team.

San Jose, California, US

-Responsible for retention and growth of 90+ national-tier customers-Manage onboarding of new customers and users-Developing and implementing an Agile-based Customer Success Plan-Improved customer processes utilizing SAFe, Kanban, and Scrum methodologies-Assist developers in fine-tuning user experience processes-Craft and refine customer communications on.

Austin, Texas, US

-Managed client relationships, expectations, and training-Grew product “stickiness” and encouraged greater user engagement both remotely and on-site-Interfaced with internal developers to advocate on behalf of client concerns and needs-Teamed up with other CSMs to deepen understanding and share growth strategies-Worked actively with clients to fully.

Austin, Texas, US

-Answered technical questions by email and phone -Diagnosed and triaged bugs and feature requests -Managed expectations and customer facing issues, mitigated confusion on new functionality -Demonstrated functionalities of software to customers to increase awareness and enthusiasm -Wrote help articles to deepen customer understanding and retention-Promoted.

Boulder, CO, US

-Responsible for retention and growth of 450 “dealers” along with growing new customer base-Managed onboarding of new clients-Project managed kiosk implementation and software for dealers, exceeding 1000 units -Developed strong working relationships through training peers when needed-Responsible for product quality assurance and testing of software as.

Minneapolis, MN, US

-Responsible for retention and growth of existing clients-Managed a broad range of financial portfolios as well as designs the best solutions for the client’s financial needs-Responsible for building the US Bank brand by providing legendary service -Responsible for generating a new customer base by cold calling and obtaining referrals-Contacted 100 clients.

Dallas, TX, US

-Successfully achieved sales goals on a monthly basis-Responsible for providing excellent customer experience and educating customers on various products-Team leader who trained new employees and held staff trainings for new product launches-Liaised between customer and AT&T billing, facilitate positive customer experience when billing issues.