- Utilize PowerBI to develop and maintain Procurement dashboard reports- Write and optimize database reports using SQL and HiveSQL- Familiarity and experience in SQL Server and Hadoop- Provide user administration in Navistar Supply Chain Visibility and Ivalua Procurement tools- Prepare and execute ETL’s in Ivalua for data uploads- Coordinate and perform User Acceptance Testing for system upgrade projects- Troubleshoot and resolve problems that arise in systems, performing root cause analysis to prevent future recurrences- Azure user management for Single Sign On (SSO) into multiple Navistar systems

- Work with users and vendors to support business requirements- Develop and maintain reports within business intelligence system- Document processes and system environments within business systems- Plan, coordinate, perform software and hardware implementation, installation, and upgrades- Recommend processes and procedures, coordinate user requests for custom development, system authorization, and data access with IT management

- Provide reporting, extraction, processing, and analytical support to resolve system related issues- Responsible for timely software/hardware upgrades and testing- Audit and maintain security over Banner and Oracle system access- Provide Argos and FormFusion development and maintenance projects for Human Resources and Financial Affairs offices- Member of Administrative Computing Technical Support (ACTS) Team responsible for project prioritization and implementation, data stewardship, business process analysis, quality assurance and software testing, and training support

-Manage student housing contract system for new and returning resident students, assigning them to their residence halls and meal plans;-Provide system administration for CS Gold Door Access system, including providing assignments, access credentials, student management, and classroom attendance tracking;-Provide backup server administration for three systems including: Odyssey Housing Management System, Odyssey Privilege Control System, and ResCenter Work Order system;-Assist with software/hardware upgrades for Odyssey server;-Provide end user desktop support including customer service and hardware/software support for over 100 Housing employees including virus, updates, troubleshooting, peripheral installation and smartphone support;-Develop and send detailed communications to new and returning students via Contact Management module of Odyssey HMS regarding their residence hall assignments, meal plans, and general department information;-Develop material and perform training for Odyssey HMS and CS Gold for departmental personnel;-Use SQL to build queries to extract data from Banner and Odyssey HMS, utilizing high attention to detail to ensure data integrity;-Build and utilize reporting database to analyze several sources of data, providing statistical calculations on University admission and housing contract information;-Implement pilot Attendance Tracking program and assist Office of Information Technology with evaluating and analyzing data to measure student success according to the University’s Strategic Plan;-Maintain and update Residential Life website using HTML;-Maintain inventory of Residential Life technology equipment, including tracking devices on specific VLAN;-Utilize Parature Service Desk software to facilitate IT Help Desk tickets for my department for resolution;

-Use SQL to build queries to extract data from BANNER, an administrative database;-Provide data for data requests from University personnel and off campus constituents;-Troubleshoot the University data reporting tool, ARGOS;-Build and update Registrar’s Office SharePoint team site, maintain site’s permissions;-Develop training material and train end-users to utilize ARGOS and SharePoint team site;-Implement and test upgrades and updates of BANNER & Nolij software;-Perform customer service and hardware and software support for Office of Registration and Records;

-Technical support for Staff Benefits Office;-TIAA-Cref administration for Exempt employees;-Website maintenance;

-Operated and performed troubleshooting for diverse computer systems;-Configured new computers for various network and software requirements;-Monitored and maintained Indiana State University computer network;-Provided first response troubleshooting of networking issues;-Updated backup tape library as required;-Formatted printers for various administrative office documents;-Trained new student employees on processes and protocols;Summarized and submitted daily activity reports;