Jason Zimmer Email & Phone Number

Palo Alto, California, Us

Led Customer Experience (CX) Strategy, User Experience (UX) Design and Content Strategy activities for digital agency and product development organization clients. Partnered closely with executive stakeholders to manage and contribute to product backlogs, user stories, feature roadmaps, timelines and estimates. Projects include marketing and ecommerce websites, web and native applications in all types of environments, including remote, agile and offshore. Deliverables include heuristic evaluations, sitemaps, user-flow diagrams, personas, wireframes, content inventories, content matrixes, content calendars, UI designs, and app and responsive prototypes. Notable clients include: PulseCX, Acrometis, Korn Ferry, Tupperware and ABC Financial.

New York, Ny, Us

Led User Experience Design, Content Strategy, SEO and Experience Technology disciplines as part of the Customer Experience team for this large healthcare-focused integrated agency. Evangelized a Customer-Centered philosophy, and integrated new offerings such as rapid prototyping of mobile and responsive UX, and agile user research. Helped create and promote a new innovation think tank within the organization, focused on applying lean and agile methodologies to traditional agency strategy work, thereby reducing costs and timeline. Participated in business development and client service activities. Managed proposal requests, statements of work, project scopes, timelines, estimates and resourcing.

Hamilton, Nj, Us

Introduced Experience Design as a discipline to this Top 10 Digital Agency. Evangelized and incorporated it seamlessly into Rosetta’s service offering. Led multiple project delivery teams encompassing experience design, user research, content strategy, visual design, and copywriting functions to deliver innovative, award-winning products and solutions for clients. Managed work at both strategic and tactical levels throughout the customer lifecycle and across multiple channels. Actively participated in business development and client service activities. Managed proposal requests, statements of work, project scopes, timelines, estimates and resourcing. Partnered successfully at executive and C-levels. Communicated, presented and built consensus effectively within both Rosetta and client organizations. Created and socialized new standards for User Centered processes and deliverables. Drove product innovation within the organization.

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Led UX design and Information Architecture efforts for large-scale ecommerce websites. Select sites include: RadioShack.com, AceHardware.com, DicksSportingGoods.com, ShopPBS.org, BCBG.com, and Nick.com. Gathered requirements and conducted user research activities, such as heuristic reviews, competitive assessments, card sorts, surveys, and design validation tests. Created strategies to optimize effectiveness. Led efforts to establish agile development methodologies. Involved in the creation of project plans, estimations and time lines in on-shore, off-shore and near-shore environments. Created HTML and PHP based proof-of-concept prototypes.

Led holistic Customer Experience design and development efforts for a startup franchise company. Responsible for Creative, UX, Content, Technology Development/Integration and SEO/SEM. Co-led creation of physical in-store experiences and workflows as well as their integration into a holistic Customer Experience. Managed corporate site, franchisee portal and web based workflow application which integrated directly with several large commerce APIs from eBay, PayPal and Google.

Co-founded a consultancy that provided template documents and advice that enabled small organizations to comply with federal and state franchise disclosure regulations.

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Wilmington, Delaware, Us

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Wayne, Pennsylvania, Us

New York, Ny, Us

Mba, Marketing

Bba, Marketing