Overall responsibile for delivering integrted Infrastrutre, SAP (ERP) & Applications services to strategic manufecturing customer. Key responsibilities & Accomplishment: • Partnering and interfacing with Client CXO and Executive leadership in promoting technology vision and direction for the systems supporting for all business functions & Sectors• Initiated a digital transformation strategy that automated critical infrastructure processes (IM, CM & PM), boosted team productivity by 25% and massive reduction of manual/human errors by 60%.• Led incubation initiative and generated additional revenues of $11M along with Sales and Solution team. • Designed and orchestrated the migration of 30+ legacy applications to Azure, enhancing scalability and reducing on-premises costs by 25% within the first year of implementation. • Collaborated with client leadership in designing and implementing a company-wide business continuity plan that has significantly reduced potential operational downtime by 95%.• Achieved cost saving of 15% annually through strategic vendor negotiations and adoption of cost-effective technologies.• Driving automation office and achieved 20% ticket reduction and optimized 12000hrs of efforts. • Led SOC/OPS Audits and Compliance initiatives both for client and HCL organizations.• Governing and leading the multi vendors channels for providing the dispatch and field services across 73 countries.• Leading fresher/Interns task force program for the entire manufacturing portfolio. Trained and adopted 150+ Graduate interns and provided regular guidance for elevated career growth in the organization.• Led the Value Idea Creation initiatives and overachieved as $3.2M total value through implemented ideas. • Controlled and streamlined the attrition from 27% to 10% in less than six months. Maintained the healthy bench while proactively onboarding the key skilled resources.

Leading shared protfolio with revenue over 100M for diversed (IaaS, PaaS & Saas) cloud enviornment. - Reviewing and enhancing solution on transformation and new business. -Enforcing and empowering team for adopting AAA culture, includes automating IM, SR, CM and Problem management thorough BOTS, DevOPS and scripts. -Cost to serve initiatives and peoviding value to customer whille business outcomes and sharing Yr on Yr coat benefits to customer. -Leading a team of 250 IT SMEs with senior managers and supervisors as direct reports. -Establishing and maintaing contracts and stringent SLAs, developing and rotating the team to NEW, streamlining processes through Agile methods and continually working on improving customer experience. -Maintaing profit and loss and consistantly overachieving targets.

Led Dell largest Healthcare account with 306M TCV with 400+ FTE size. Main responsibilities includes, leading outsourcing efforts, defining delivery management core processes while leading cost saving initiatives and automation programs. Making sure SLA and OLAs are meeting and exceeding customer experience.

Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications. • Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement.• Coordinates the activities of technical solution team members to meet contract obligations.• Provides complex metrics and reporting support to all relevant stakeholders. • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.• Identifies opportunities for growth and innovation.• Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.

Leading APAC Region Transition and project manager team. Responsible for implementing a technical and business solution that has been sold to the customer. Bridges the gap between the sales deal closer and the technical delivery implementation. Develops and implements a master transition plan that manages cost and schedule to create or modify facilities, hire required staff, implement and test technical solutions, customer management, 3rd party partner management, extended transition team management, and implements service delivery processes. • Overall responsibility for the successful execution of all aspects of the transition.• Responsible for financial discipline to ensure target budgets are met for all aspects of the transition. • Enforces strict change control processes to manage scope, schedule, and resources within transition.• Manages the development of all start-up and transition tasks, risks, and associated cost and schedule utilizing input from Solution Architects and intended service providers.• Responsible for successfully executing transformation projects per customer contracts.• Supports pre-sales efforts which include deal certification, customer interaction, and advising Solution Architects as needed to identify all start-up and transition tasks, risks, and associated cost and schedule. • Responsible for the execution of the master transition plan, and reports program management metrics and recommendations back to senior leadership as per standard operating procedures and standard transition methodologies.• Follows all standard operating procedures and standard transition methodologies (based on ITIL) relative to cost management, governance, approvals and reviews, and all other associated workflow and deliverables.• Leads and directs matrix managed teams and interacts with customer IT management, Segment Services Sales, Segment Management, internal Dell services organizations, and vendor partners.

Responsible for implementing a technical and business solution and Bridges the gap between the sales deal closer and the technical delivery implementation. - Develops and implements a master transition plan that manages cost and schedule.- Hire re required staff including prorgam managers and industryspecialists. - Implement and test technical solutions, - Customer management, 3rd party partner management, extended transition team management.- Design and Implements service delivery processes.

• Scope requirement gathering exercise with customer• Ensure deliverables are prepared to satisfy the project requirements, cost and schedule• Consistently act to meet the expectations of management, the customer, and the project team• Serve as meeting manager or chairperson; Coordinates meetings with the customer and functional management to discuss project progress and impediments, needed resources or issues/delays in completing the task.• Proactively mitigate risk, while remaining focused on the overall project objectives.• Provide regular updates to the team on how well or poorly they are using their time.• Contributing to strategy, policy and procedure.• Management of supplier/contractual relationships.• Organize and manage the team and motivate the project team 50 plus team member in multiple programs.• P&L management ($10M plus)• Monitoring of, and responding to, issues at the program level.• Mentoring and training aspiring Project Managers

Responsible for project planning, scheduling and controlling activities to fulfill client requirements. Coordinates and integrates team and individual efforts and builds positive professional relationships with clients and associates, performing pre-sales and proposal development for Computer Associate’s (CA) products, which includes EnterpriseManagement and Security solution, identifying other business opportunities. Maintaining ISO-Quality related documents to achieve the industry standard. Leading a team of 8 associates, include project manager, technical architect and implementation engineers.

• Understanding client requirements and creating the FM services proposal• Responsible for supervising and enhancing the performance of a team of FM Engineers, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery.• Scheduling and coordinating daily work, meetings, and projects relevant to the team. Responsibilities also include addressing daily issues that affect support at the team and the account levels.• Managing technical team, handling their day to day issues. Motivating team members and conducting brain storming session to handle technical/ non-technical issues.• Arranging for equipment and supplies, identification and facilitation of necessary training, and preparation of monthly reports.• Conducting interviews and hiring new staff.• Designing Facility Management processes and conducting training