Jaspal Kaur Email and Phone Number

● Compile, analyze and report competitor, industry and geo-political data. Prepare reports on actual or projected information that improve management decision-making and operational performance● Prepare updates to Strategic Initiatives communicating company performance against strategy● Prepare business modeling analysis● Identify system and process issues and develops recommendations that improve business practices, enhance efficiencies or strengthen regulatory and industry standard compliance. Analyze processes and identify opportunities for cost savings to client through process improvement/automation. Communicate issues and recommendations to management● Coordinate information gathering to prepare reports, analysis, and recommendations● Participate with the testing of automated systems, including development of test plans and scenarios, conducting of user testing and business process validation● Assist with departmental and company-wide project implementations, providing leadership and subject matter expertise● Ensure compliance with procedures and quality standards and implement management directives● Assist in making the field and CSG international services department work together seamlessly

● Create storyboard of backlog items in Agile and develop item according to business needs using JIRA.● Established Backlog system (JIRA) and created / managed Sprint and Product Backlog Items.● Participate in Sprint Planning, Backlog Grooming, User Story Estimation, User Story Prioritization, Daily Scrum, Sprint Review, and Retrospective Events● Managed implementation of Document Management System meeting requirement deadlines.● Serve as a point of contact for the client's stakeholders and provided customer support in addition to team building with on and off shore agile teams. ● Reviewed, analyzed the defect and provided feedback using HP ALM by attending the weekly defect status meeting. ● Interviewed business area experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people. ● Identified Use Cases from the requirements and wrote Use Case Specifications document. ● Interacted with the SMEs and stakeholders to get a better understanding of client's business processes.● Organized and Documented Use Cases, Business Rules and Functional Requirements for all system functionalities and ensured that critical requirements are not missed.● Coordinated meetings between the developers and the QA team in creating the Test Plan and Test Cases.● Carried out GUI, Functionality, Integration and Regression testing using ALM.