Jasper Borra Email & Phone Number

Calabarzon, Philippines

Philippines

1. Lead and execute complex, high impact projects with critical dependencies across multiple stakeholders through all phases of development and implementation using both Agile (Scrum) and Waterfall methodologies. 2. Identifies resource needs for the project and establishes roles, expectations, and goals with team members.3. Establish a governance cadence with stakeholders and report on the projects performance against KPIs.4. Direct and manage onshore and offshore teams from multiple locations.5. Works with stakeholders to define and manage the scope, strategy, requirements and implementation of projects.

Makati City, Philippined

Key Responsibilities:1. Plans & manages all the phases of business application development & maintenance within IT-BSD's three main sections: Specialized (SAP), Multi-platform (Web-based/non-SAP Apps), Quality Management (QA Testing)2. Coordinates with various business units on support requirements of existing applications & business developments that may require upgrade of the functionalities of existing applications.3. Assists the IT Division Head in the evaluation, acquisition & implementation of needed business application packages.4. Ensures that service requests & problem resolutions are within the agreed SLA's with users5. Ensures that manpower resource on projects & support requirements are allocated & monitored accordingly6. Formulates & recommends service improvements and process streamlining7. Developed the IT Business Solutions Department Operations Manual detailing the policies & procedures within the group8. Documents common issues to capture Service Request trending for identification of preventive actions & long term solutions9. Submits regular progress reports to IT Division Head & higher management10. Prepares and submits monthly department reports to the IT Division Head as part of the overall IT Division's monthly report to the company President11. Manage relationship with external vendors which include identifying their scope of work, monitoring & ensuring that their agreed deliverable is met, identify & report to management vendor issues, & coordination of work between vendor and various stakeholders12. Prepare RFI & RFP as part of IT Project initiation 13. Plans/set-ups/implements Quality Management procedures within the department14. Coordinates with other Department Heads for production deployment cut-over activities15. Prepares the annual departmental CAPEX & OPEX budget16. Evaluates & plans the training requirements of IT-BSD resources17. Prepares the annual KRA of each resource as part of their job performance evaluation

Mckinley Hill, Taguig City, Philippines

(Overall work duration in Accenture - August 2011 to August 2018)Projects: Bank of Ireland / PUIGRoles: Concurrent Team Lead for two (2) different Client ProjectsKey Responsibilities for Project PUIG:1. Overall responsibility for managing the SAP support and enhancement requirements2. Assignment and monitoring of user raised issues and service requests3. Daily task monitoring and tracking of work done by the different project resources including hours spent on each task4. Prepare weekly project status report for submission to both internal and client management5. Preparation of weekly Metric reports6. Prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issuesKey Responsibilities for Project Bank of Ireland:1. Manage and monitor the daily tasks of different project resources2. Lead ABAP Developer for SAP SRM enhancement and production support requirements3. Prepare and submit on a weekly basis to the project’s client contact all outstanding Purchase Orders with pending approval4. Prepare weekly project status report for submission to both internal and client management5. Preparation of weekly Metric reports6. Prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issues

Mckinley Hill, Taguig City, Philippines

(Overall work duration in Accenture - August 2011 to August 2018)Project: Lion AD (Application Development)Role: Project ManagerKey Responsibilities:1. Overall responsibility & leadership for the delivery of application developments from planning, design, execution, and closure of the project.2. Organizing & motivating the team by developing clear plans & activity schedules based on agreed project timeline3. Managing project budget, cost and effort, financials, work plans, schedule, change requests, and resources4. Define and manage the scope of work of the project5. Managing, tracking, mitigation and timely reporting of project risks and issues6. Coordinate and manage work between onshore and offshore resources and ensure good collaboration is maintained among geographically separated teams. 7. Controlling the quality of the deliverables8. Managing client relationship and ensuring customer satisfaction9. Preparing project reports and necessary documentation10. Managing the service transition requirements as part of project to support activities11. Responsible for managing project management deliverables in appropriate client tools as part of IT Service Management and Project Management Tracking12. Conduct regular client meetings and internal checkpoints as part of team and progress monitoring.

Mckinley Hill, Taguig City, Philippines

(Overall work duration in Accenture - August 2011 to August 2018)PROJECT: Bacardi Application Support Group (Bacardi ASG)Roles:SAP Enhancement Release Manager (Apr-15 - Feb-18)Maintenance Release Lead (Apr-16 - Sep-17)ABAP Lead (Dec-11 - Aug-16)Metrics Coordinator (May-13 - Dec-17)Quality Coordinator (May-13 - Nov-16)Responsibilities as SAP Enhancement Release Manager:1. Overall responsibility for the delivery of SAP Minor Enhancement Releases (5 Releases per Fiscal Year) covering 6 Functional streams: FTS, GDS, ITF, OTC, PTP, & RTR2. Managing schedule, resources, & deliverables3. Monitor and measure progress to ensure that requirements are delivered on-time and within budget, and that user expectations are met or exceeded3. Manage risks & resolve issues that affect the scope, schedule, & quality of the deliverable4. Communicate key project plans, milestones, commitments, & any changes to the schedule, scope, and requirements to relevant stakeholders5. Weekly status reporting6. Coordinate work between different teams with cross-functional requirements7. Maintain Release repository & manage key information/documentsResponsibilities as Maintenance Request Lead:1. Overall responsibility for the delivery of non-corrective requests (MR) for both SAP and non-SAP systems within agreed Lead times2. Regular status monitoring of MR deliverable across all teams & functions3. Provide regular status reporting to the Governance team4. Prepare MR backlog closure plans5. Manage MR Documentation InitiativesResponsibilities as ABAP Lead:1. Overall responsibility for ABAP support as part of Incident & Problem Management2. Perform & ensure completion of quality review check on outgoing work3. Assist with providing operational statistics & escalate issues to management team4. Work with Functional Analysts to gather & interpret user requirements into design specifications5. Develop programs & bug fixes in various SAP systems

Mckinley Hill, Taguig City, Philippines

(Overall work duration in Accenture - August 2011 to August 2018)Role: ABAP LeadKey Responsibilities:1. Manage and ensure timely delivery of ABAP RICEF developments2. Defect management; ensure that defects out of RICEF developments are immediately addressed and resolved3. Plan and manage knowledge transfer sessions of RICEF developments from SGE ABAP (Development) Team to ASG ABAP (Support) Team4. Perform and/or ensure completion of quality review check on outgoing work (e.g., code review, technical design review, peer review) within immediate team to ensure quality, accuracy, and consistency5. Plan and facilitate weekly team calls/meetings.6. Prepare, coordinate and conduct performance appraisals, and counsel employees on career and performance/disciplinary issuesThis was a concurrent role in this project along with my role as a Lead in another project (Bacardi Application Support Group)

Mckinley Hill, Taguig City, Philippines

(Overall work duration in Accenture - August 2011 to August 2018)Role: ABAP LeadKey Responsibilities: 1. Work with Functional Analysts to interpret Functional Design requirements into Technical Design documents2. Assign RICEF developments to ABAP developers and monitor their work progress3. Meet service commitments for assigned deliverable and provide daily work status4. Design and code applications to functional and technical programming standards5. Coordinate and participate in structured peer reviews/walkthroughs6. Provide Post Go Live Support for developments released to Production7. Continuously develop industry knowledge and associated skills

Marikina City

Key Responsibilities:As part of a central Coats IT team based in Manila that provides global SAP services to all Coats Plc companies, my duties include the following:1. Development, enhancement, & testing of ABAP programs2. Creation & maintenance of Coats SAP template programs in the Golden Client3. Provide application support to global functional analysts in resolving errors & problems4. Creation of Technical Designs5. Review & sign-off of ABAP developments as part of Project-to-Support handover by third party providers & ensure proper knowledge transfer is conductedDevelopment/Implementation Projects involved with:1. Coats Tools Ownership – WM Developments and Projects (Business Markets: Sweden and Germany; acted as primary technical owner. (Oct 2010 – July 2011)2. Coats WM Template Project – Development of template programs for WM. The goal is for all business regions using WM to use only one standard (template) WM programs. First market implemented in: Bangladesh. (Feb 2010 – Mar 2010)3. Coats GTS India SAP Implementation Project – Development of interface programs between SAP and proprietary 3rd Party applications. (Dec 2009 – Feb 2010)4. Coats Spain Crafts SAP Implementation Project – Development of programs and forms specific to the Spain business market. (Aug – Nov 2009)5. Coats Germany SAP WM Implementation Handover – Review, KT, and technical sign-off of all ABAP development programs and technical documentation from the 3rd party provider. (Mar – Jun 2009)6. Coats India SAP Implementation Handover – Review, KT, and technical sign-off of all ABAP development programs and technical documentation from the 3rd party provider. (Mar – Jul 2008)7. Coats North America SAP Implementation Project – Development of programs and forms specific to the US and Canadian business markets. (Sep – Dec 2007)

Sta. Rosa, Laguna

During the span of six years, I worked in three various roles:Role: ABAP Developer / Analyst-Programmer (Apr 2004 - Mar 2007)1. Develop, customize, test, maintain & support ABAP programs for different SAP Modules.2. Part of the SAP ERP 4.6 implementation project. Completed full-cycle SAP implementation in IMI Main (Laguna) & in other Plants (Cebu, USA, SG, & China)3. Provide assistance to Business Analysts in the creation of functional designs4. Creation of Technical Designs5. Mentoring & training of new developers both in ABAP and Web Application developmentsRole: Web Developer / Analyst-Programmer (Sep 2002 - Apr 2004)1. Design & develop web-based application solutions2. Conduct detailed user requirements analysis & recommends solutions to meet user requirements3. Enhance existing online systems as part of process improvement4. Database administration & maintenanceRole: IT Engineer (May 2001 - Sep 2002)1. Overall responsibility for the Network Support Services (NIT), which maintains the network infrastructure & computer systems2. Supervise the work of Tech Support Engineers3. Secondary Network Administrator4. Provide proposals to department managers & division heads for the upgrade & procurement of PCs & computer-related devices6. Conduct IT-related trainingAccomplishment:Eight months after joining the company I was able to turn around the NIT Department’s Internal Customer Satisfaction Rating from its perennial ranking at the bottom to No. 1 spot for the first time in its history based on the Nov 2001 result of the company's internal customer survey, through the following team improvements:- A policy of transparency & by providing timely communication to internal users- Ensure the effectiveness of every technical solution provided by conducting technical reviews- Attending immediately to user concerns & providing the corrective actions in a timely manner- Implementation of a new web-based Work Request System

Mandaluyong City

1. Provide technical support to all DSPI users and our corporate clients2. Setup and maintenance of LAN, PCs and the different software applications in the office3. Setup of Internet and e-mail accounts including the setup of LAN to corporate clients4. Preparation of reports with regards to all hardware or software related problems; this includes preparation of recommendations for the repair or replacement of such equipment5. Preparation of hardware quotations as required by our users and clients.

Pasig City

Providing technical support to all company-owned Jollibee Stores nationwide and the various divisions at Jollibee Main Office, Jollibee Commissary, and its subsidiaries. This includes the ff. nstallation and configuration of LAN and Dial-Up Networking connection, PC setup and troubleshooting, installation, maintenance and/or administration of various client/server applications such as Oracle (Developer 2000), OnNet 2.0 (WTNVT) and BAAN, Setup and troubleshooting of E-mail applications, Helpdesk Support, and On-Site Support for all Jollibee Stores

Manila

1. Develop software application solutions for the different application requirements of client companies.2. Developed Sales Monitoring System using Visual Basic 5, Access 97 and Crystal Reports for Data Blitz, a certified reseller of Microsoft products, as part of its decision-making process in customer support.3. Assigned as a programmer at American International Underwriters (AIU, Makati City) responsible for developing various test cases for the company’s Year 2000 conversion program for its different hardware and software systems.

Makati City

Responsible for the full implementation and installation of MicroCom products, particularly MediaScheduler, a multimedia software developed by MicroCom for use by Cable companies. Provide after-sales technical support. Maintain the office computers and network.

Master Of Business Administration (M.B.A.), Not Completed, 27 Units Taken

Bachelor'S Degree, Bs Computer Engineering