Customer Service Cum Logistics Executive
Current- Used SAP to keep track of stock levels and issue documents: Sales Contract, Delivery Order, Invoice, Packing List, etc.- Collaborated with cross-functional teams to accomplish daily delivery requirements for customers’ orders and resolve customer issues in a timely and empathy manner.- Responded to customer needs through competent customer service and prompt problem-solving.- Optimized transportation budget by regularly evaluating carrier performance and making decisions based on cost and service quality.- Enhanced operational efficiency of the truck and warehouse capacity with thorough analysis of transportation routes, optimizing delivery schedules