Jasper Chen Email & Phone Number

Toronto, Ontario, Canada

- Respond, within service standards, to all incoming calls from clients, brokers, & Third-Party Administrators- Provide information regarding retirement account details, payments / transactions, products and application status to all parties- Provide professional, high quality service to internal and external customers- Provide operations support including resolving escalated customer complaints- Effectively utilize leadership skills to support and contribute to team goals- Leverage multiple computer-based administration systems to resolve complex issue- Set and meet client expectations for complex issue resolution and follow-up with client within an established, specified timeframe

Toronto, Ontario, Canada

- Deliver professional customer service to JHRPS clients, brokers, third party administrators and plan participants on US 401(K) plan maintenance- Proactively educate our clients and intermediaries on new product features and provide on-going education to client inquiries- Maintain service quality and productivity standards to ensure a positive client experience and maximize service levels- Process documentation and track client discussions or complaints and maintain client contact records- Actively complete and participate in ongoing training and education to remain current of product, industry, service and administrative changes- Provides accurate client administration by processing some standard financial transactions

Toronto, Ontario, Canada

- Deliver professional customer service to JHRPS clients, brokers, third party administrators and plan participants on US 401(K) plan maintenance- Proactively educate our clients and intermediaries on new product features and provide on-going education to client inquiries- Maintain service quality and productivity standards to ensure a positive client experience and maximize service levels- Process documentation and track client discussions or complaints and maintain client contact records- Actively complete and participate in ongoing training and education to remain current of product, industry, service and administrative changes- Provides accurate client administration by processing some standard financial transactions

Ontario, Canada

• Performed material handling routines such as emptying dropbox, check-in procedures, sorting tranship, retrieving hold material and shelf reading• Maintained tidy organized workspace on the floor• Sorted check-in materials onto trucks and shelving procedures• Assisted customers as needed and aided in cash-handling for counting fines

Mississauga

Employed with the City of Mississauga as part of the Mississauga Transportation and Works Department with the Ridership Count Project 2016 onboard Miway buses.• Performed ridership tallies aboard Miway transit buses• Communicated with Miway riders with inquiries related to the Miway transit system• Assisted with outreach and data entry as necessary

Mississauga

Employed by Mosaic Canada as part of their Walmart Brand Ambassador team and Golden Quarter 2016 supervisory staff. Worked locations included Loblaws, Superstore, Sobeys and Walmart in-store and at the Walmart office in Mississauga.• Organized the successful layout of product demonstrations in-store according to company and client specifications• Communicated with shoppers and store staff on product to facilitate sales• Assisted with Walmart Golden Quarter 2016 event as supervisor over staff of 10

Milton, Ontario

Worked independently and alongside other event specialists facilitating sales for marketing products as per client’s instructions. Work took place in local Wal-Mart Supercenters and the Toronto Congress Centre.• Coordinated and set up event demonstrations for customers • Completed and submitted write-ups and statistical report debriefings• Promoted products for sale and informed customers on the product of purchase

London, Canada Area

Completed as part of a seasonal contract based in Richmond Hill, Ontario. • Performed field surveys and staked out potential excavated plots in a 1m x 1m unit • Carried out field excavations and sifted for artifacts• Catalogued recovered artifacts and packaged for lab analysis

Completed placement with Golder Associates Ltd. Sudbury branch as part of co-op program with Cambrian College curriculum.• Performed basking turtle surveys in-field and documented sightings• Inputted and revised QA/QC revisions on data sheets and field logs • Organized and compiled project health & safety plans and field equipment

Mississauga

Worked under two different Kumon Learning Center locations at Doug Leavens Blvd and at the Eglinton & Winston Churchill location.• Mentored students individually and in groups for mathematics and English subjects• Inputted student records and grades for data entry• Graded and recorded student work and progress for parent reports

Mississauga

Participated in the University of Toronto at Mississauga work-study program from CUPE. Worked under Professor Yuhong He as a work-study student for the duration of the program on "Estimating Grassland Chlorophyll content using remote sensing data". Tasks included:• Completing lab write-ups regarding remote-sensing grassland ecosystems• Participating in group discussions, summarizing weekly progress reports and collaborated with research members• Compiling article and data research information for literary reviews

Post-Graduate Certificate, Environmental Monitoring And Impact Assessment, 4.0 Gpa

Graduated with Honours Completed co-op placement with Golder Associates as part of curriculum.

Bachelor Of Science (Bsc), Biology/Biological Sciences, Environmental Sciences, Geography

Activities and Societies: Professional Advancement for Geography and Environmental Students (PAGES) Graduated with a Honours Bachelor.