Experienced Business Management student | Account Receivables Consultant | Customer Support Expert🎓 Completed Business Management program at Algoma University 🏫💼 Account Receivables Consultant with 5 years of expertise in Cash Applications and Credit Risk Management 💰🤝 Proven track record in delivering exceptional Customer Support for over 3 years 🌟🔍 Skilled in managing customer inquiries and providing timely resolutions ⏳👉 Passionate about driving efficiency and delivering top-notch results 💼🌟 Seeking new challenges in the business world to further expand knowledge and contribute effectively 🚀Connect to explore opportunities together! 🤝#BusinessManagement #AccountReceivables #CustomerSupport #EfficiencyDriven #OpportunitySeeker # LinkedInConnect
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Customer Service AdvisorConcentrix Jan 2024 - PresentOttawa, Ontario, CanadaRogers Customer Advisor | Loyalty & Retention Specialist•Loyalty Engineer: Engineered customer loyalty through personalised interactions and data-driven loyalty programs, boosting retention rates.•Retention Architect: Designed and executed retention strategies leveraging advanced analytics, minimising churn and maximising customer lifetime value.•Value Proposition Maven: Showcased the irresistible value of Rogers RPP products and services with tech-savvy flair, elevating customer satisfaction and loyalty.•Win-Back Wizard: Cast compelling re-engagement spells on lapsed customers through precise targeting and irresistible offers, reigniting trust and loyalty -
Management TraineeGenpact Aug 2021 - Apr 2023Hyderabad, Telangana, IndiaCash Application | EMEA Region•Expertise in Cash Allocation: Bank Portal, World Pay, SAP•Skilled in Month-End Reconciliations & Adjustments•Efficiently Staffing Team for 15-hour, 3-shift Coverage•Remote Transition ExpertiseOperational Excellence | Business-to-Business (B2B) | Business Analysis | Financial Analysis | Subject Matter Experts | Order to Cash | Process Excellence | Offshore Transition | Transition Support -
Process Developer- Sr. Financial AnalystGenpact Feb 2017 - Aug 2021Hyderabad, Telangana, India•Credit Evaluation | Risk Analysis | Mitigation Strategies•Credit Risk Policy Development | Regulatory Compliance•Mentorship & Training for Junior Analysts•Credit Risk Model Maintenance & Updates•Cross-functional Collaboration | Stakeholder Communication -
Customer Experience SpecialistSynchrony Financial Oct 2014 - Nov 2016Hyderabad, Telangana, IndiaCall Audit | Call Monitoring | Floor Walking | Mentoring•Ensuring compliance with key US laws and regulations, including: FDCPA | TCPA | TILA | FCRA •State-specific call compliance laws•Mini-Miranda disclosure for debt collection calls•Coaching and developing team members for growth•Conducting call audits and providing constructive feedback•Generating performance reports for optimization -
Process AssociateGe Capital Feb 2014 - Oct 2014Hyderabad, Telangana, IndiaCustomer Service Rep at GE Capital and Retail Bank•Friendly Credit Card Inquiry Resolution•Swift Issue Resolution for Satisfaction•Seamless Phone Payments Assistance•Online Web Services Support•Building Trust & Loyalty through Exceptional Service -
Guitar InstructorKaushikdhwanee Jun 2012 - Feb 2014Kondapur, Telangana, IndiaGuitar Instructor Music Theory | Fingering | Plucking | Strumming•Acoustic, Electric, and Classical Styles•Tailored Lessons for Individual Growth•Encouraging Creativity and Improvisation•Cultivating Lifelong Love for Music
Jasper Joseph P Education Details
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Accounting And Business/Management -
Little Flower Junior College3
Frequently Asked Questions about Jasper Joseph P
What company does Jasper Joseph P work for?
Jasper Joseph P works for Concentrix
What is Jasper Joseph P's role at the current company?
Jasper Joseph P's current role is Finance.
What schools did Jasper Joseph P attend?
Jasper Joseph P attended Algoma University, Welingkar Institute Of Management, Osmania University, Little Flower Junior College.
Who are Jasper Joseph P's colleagues?
Jasper Joseph P's colleagues are Kaushal Gautam, Alexandra Stevens, Mary Mack, Abhishek Jain, Aljon Nicolai Baclado, Shanfer Majeeth, Mahima Verma.
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