Jasper Thomas Email & Phone Number

Boston, Ma, Us

•Certified in both Ambulatory & Cadence EpicCare Applications•Proactive monitoring of system infrastructure, interfaces, databases, and other routine checks of systems to maintain optimum performance•Deploy and maintain application infrastructure including servers, disaster recovery environment, etc. ensuring optimum performance and availability•Work closely with department management, stakeholders and vendor to define business needs, develop project approach, scope and workplans to meet both system and operational objectives•Plan, manage and oversee system (Epic) implementations, enhancements and upgrade projects utilizing recognized project management methodology•Provide direction and oversight to project/project team resources/vendor to ensure work is delivered accurately and according to defined schedules and requirements•Serve as liaison between vendor and DFCI technical teams for the deployment of software upgrades, system enhancements and new hardware•Conduct detailed system testing •Write and maintain project and system documentation throughout the course of regular activities and projects•Follow system change management procedures that comply with DFCI Information Systems standards•Function both as an individual contributor and team player within DFCI

Somerville, Massachusetts, Us

•Certified in both Ambulatory & Cadence Applications•Build and implement system changes for site operational and maintenance purposes•Use vast array of tools to export data, create report and dashboards on various platforms. Tools such as Epic/ EDW / Tableau. As well as receive specifications to create, and run reports as needed using tools such as Workbench and Slicer Dicer within the system as well•Support and educate end users with Epic clinical and complementary applicationsAnswer end user “how-to” •Understand user requirements; translate them to functional requirements and assist end user with Epic request submissions•Identify and resolve issues, and facilitate appropriate escalation for timely resolution•Participate in regular team meetings to discuss team and project/program related activities, issues, changes, and communications as needed•Provide service to users, according to the defined service level agreements Adhere to recognized project management tools and methodologies•Review and recommend best practices for business analysis, training and end user support functions•Assist leadership in resource planning efforts for both project/program and support activities•Analyze business processes to ensure accurate system configuration•Document and analyze business processes and drive business process improvement workflows•Communicate status on various project/program efforts to leadership, internal stakeholders and manage expectations•Execute end user training •Act as liaison between hospital end users and Partners eCare teams

Somerville, Massachusetts, Us

Us

•Certified 2018 Epic Ambulatory Analyst •Coordinated and implement the installation, upgrade,development,training and maintenance of Epic software and hardware systems.•Interfaced with clients, vendors, and multiple teams while providing resolution to incidents as escalated from the Technology Service Center .•Worked knowledge of assigned applications: Haiku, Canto, E-Prescribing (through Surescripts), Business Continuity Access (BCA) application & reports, Printing through Epic, prior Cadence knowledge.

Boston, Ma, Us

•Taught a 3 day training class on the applications of Epic healthcare outpatient registration/scheduling workflow, customer service.•Acted as a consultant for Epic users to ensure the optimization of workflow and business processes.•Provided support for department computer system applications..•Acted as a liaison with Information Systems, other hospital departments and outside vendors on issues related to systems and applications.•Monitored input and system processing data and assisted in development of related procedures and controls

Boston, Ma, Us

•Scheduled patient appointments and procedures to coordinate with other providers, departments, and institutions.•Monitored daily schedule and/ exam room utilization and patient flow.•Communicated with clinicians and/or supervisor and routes patients and visitors to maintain efficient patient/visitor flow.•Input data into the charge management system.•Prepped physicians for minor procedures

Boston, Ma, Us

• Operated rapid transit vehicles along an assigned line on a prescribed schedule while overseeing passenger safety; provided customer support within transit stations.

• Organized after-school activities for school-age children• Provided structured support for homework and other educational opportunities• Communicated with parents on a daily basis regarding progress

• Planned and facilitated daily lessons and activities for school-age campers; supervised junior counselors; collaborated with parents on child development and scheduling.

• Assisted in the education of media literacy in children across the Pioneer Valley• Led small group work focused on the development of visual literacy projects through storyboards and other creative tools• Collaborated with over 100 children, teachers, community workers and residents

• Planned and organized Oxfam Hunger Banquet and other events• Recruited volunteers to the organization • Increased awareness about hunger and homelessness through the creation of coordinated special events and marketing

• Assisted in cultural event planning by determining and planning media material• Coordinated and marketed “MESIBA Night in Tel Aviv”