Jasper Van Der Klip Email & Phone Number

Netherlands

As a key member of the Transformation function, I report directly to the European Transformation Director. I’m responsible for delivering group applications, focusing on sales and customer service solutions, as part of the Customer Experience (CX) programme across 19 countries in Europe. My role involves managing roll-outs, ensuring seamless integration of these solutions to enhance customer engagement and operational efficiency across the region.

Sydney, New South Wales, Australia

Rentokil Initial Proprietary Ltd. offers pest control, washroom, hygiene, and other safety and security solutions. Rentokil Initial operates throughout Australia, New Zealand and Fiji. Rentokil Initial invests heavily in modernizing the business and implementing the latest technology.Responsibilities & Achievements:● Responsible for managing three major programs within RI Australia, New Zealand and Fiji.1. Responsible for replacing an outdated contact centre system with a new… Show more Rentokil Initial Proprietary Ltd. offers pest control, washroom, hygiene, and other safety and security solutions. Rentokil Initial operates throughout Australia, New Zealand and Fiji. Rentokil Initial invests heavily in modernizing the business and implementing the latest technology.Responsibilities & Achievements:● Responsible for managing three major programs within RI Australia, New Zealand and Fiji.1. Responsible for replacing an outdated contact centre system with a new comprehensive cloud contact centre system. This relates to over 300+ contact centre agents spread over sixteen locations across Australia and five locations across New Zealand. This includes procurement activities, business cases, technical design & development, workforce optimization and reorganisation, training & coaching, deploying new features like live chat, chat-bots, workforce management, automatic outbound campaigns, email integration etc.2. Responsible for introducing “cloud ways of working” within the organisation. This concerns the transition to cloud storage, cloud applications and the deployment of Google hardware. 3. Responsible for implementing workforce scheduling and planning software impacting staff in Australia, New Zealand and Fiji.● Successfully delivered numerous small to medium-sized IT projects.● One direct report; responsible for hiring, training and performance reviews. ● Training and Coaching of IT Project Managers in the Pacific. Show less

Sydney En Omgeving, Australië

Sydney, Australia

Amsterdam

Tele2 is a telecom company offering 4g and broadband services.Achievements: ● A rating (Exceeds expectations) ● Implemented, optimized and coordinated logistical Supply Chain and After-sales processes.● Responsible for the day-to-day coordination of Supply Chain operations and several warehouses. ● Successfully delivered numerous projects within the Supply Chain domain. The most notable of which are:- Consolidation of multiple warehouses- Developed an… Show more Tele2 is a telecom company offering 4g and broadband services.Achievements: ● A rating (Exceeds expectations) ● Implemented, optimized and coordinated logistical Supply Chain and After-sales processes.● Responsible for the day-to-day coordination of Supply Chain operations and several warehouses. ● Successfully delivered numerous projects within the Supply Chain domain. The most notable of which are:- Consolidation of multiple warehouses- Developed an online logistics portal - Developed an Automated demand and supply forecasting tool- Automated an financial ERP-system (Microsoft Navision)● Negotiated several multi-million deals with hardware traders.● Responsible for data management and data analytics. I automated KPI dashboards through Business Objects and reported directly to the higher management and the S&OP team.● Primary contact for suppliers and logistical service providers. ● Developed and implemented all after-sales processes for the Tele2 brand. Show less

Amsterdam

Achievements: ● AA rating (Exceeds expectations, talent pool)● Team leader of the service delivery team ● Responsible for monitoring processes and optimizing employee performance within the service & delivery department.● Successfully implemented ‘operational excellence’ processes (Daily management based on extensive automated reporting).● Successfully managed the implementation of various large-scale Telecom projects

Amsterdam Area, Netherlands

Start-up, LED products

Amsterdam Area, Netherlands

Internship. Responsible for research and public relations

Amsterdam Area, Netherlands

Technical Customer Service

Amsterdam Area, Netherlands

Team-leader

Minor Entrepreneurship, Business Administration And Management, General

Topics covered in the minor include: - Insight development: As-is analysis, problem identification, and intended results - Winning.

Bachelor'S Degree, Communication And Media Studies

Extra courses: -Organisation & Management -Honoursmodule: Retorica -Honoursmodule: Intelligence Studies -Extended Statistics module.

Business/Managerial Economics

Psychology

Pre-University: Gymnasium (Vwo+), Economics

Profile: Economics and Society