Jasper Budding Email & Phone Number

Amsterdam

Supporting departments Inheritance, Financial Custody and Internal Processes• answering questions regarding status of dossiers of customers,• supporting clients and colleagues,• explaining the limits of the service and offering alternative solutions,• discovering errors in procedures and proposing solutions.

Almere, Rotterdam, Tilburg

• co-ordinating communication between support desks and the IT department,• assessing requests for changes,• co-ordinating changes,• documenting.

Almere Stad Area, Netherlands

• supporting customers as regards television, broadband internet and telephone connections,• analysing and solving incidents, malfunctions and complaints,• making sales pitches when special offers matches the profile of the customer.

Amsterdam En Omgeving, Nederland

• co-ordinating, monitoring, analysing and solving incidents within the agreed deadline for a major client, • organising 'incident-solving teams' from different areas of the company (for example bringing database administrators and Unix-specialists together),• registering faults in the infrastructure,, • planning and monitoring non-standard changes, • conferring on a regular basis with colleagues in India who carried out part of the work, • monitoring deadlines on an ongoing basis and, where necessary, helping colleagues meet such deadlines, • working out-of-hours on standby to solve major problemsMore than 95% of the assignments were successfully dealt with in accordance with the SLA, while 90% of major problems (including those occurring at night) were solved on time.

Amsterdam En Omgeving, Nederland

• monitoring performance and throughput or load on a server, based on trend-analysis,• submitting Requests for Changes to managers,• co-ordinating the transfer of expertise for the off-shoring of capacity management to India.This ensured that capacity problems were solved pro-actively, preventing disruption from taking place. Outsourcing these activities to India meant the necessary know-how had to be passed on. In the process, I learned a lot about the differences between Dutch and Indian work culture.

Amsterdam En Omgeving, Nederland

• making inventories of software on workstations for various clients and checking licence compliance,• negotiating licence renewal and licence acquisition with various suppliers, • examining clients' various licence contracts and collating them into user-friendly summaries.Substantial savings were able to be made through negotiating on licensing well in advance. Licence terms were complied with and, in some cases, changes were made to the terms, reducing the cost still further.

Rotterdam En Omgeving, Nederland

• co-ordinating, monitoring and analysing standard changes and estimating the costs of non-standard changes for the Port of Rotterdam. The Port of Rotterdam had to be informed about the consequences of outsourcing (new processes, financial aspects etc.).

Rotterdam En Omgeving, Nederland

• co-ordinating, monitoring, analysing and solving incidents on time, • dealing with problems and non-standard changes, • planning changes, • proposing and implementing process improvements.Following the change-over to process oriented work, I oversaw many aspects of the operational processes and supported colleagues in the implementation of the new work methods. My work meant that I was no longer attached to a specific department, and this helped me learn to discern what was in the interests of the company as a whole. The proposed changes which I put forward and which were subsequently accepted mostly concerned increased efficiency.

Rotterdam En Omgeving, Nederland

• overseeing the installation and management of hardware and software of HP-UX systems, data-storage and backup/restore,• implementing changes, resolving incidents and problems,• managing backup software,• working on projects, • standardising HP-servers,• team-leader Unix-administrators,• working on the change from incident-driven to pro-active working practices.I designed and developed a monitoring system which dealt with potential problems pro-actively, before they occurred. This, together with the standardisation of the servers, led to an uptime of 100% being achieved over several years. As team leader, I maintained the harmony in a highly disparate group of people and discovered new skills in colleagues. The central data-storage had an uptime of 100% while I was team leader. I was in charge of a number of smaller projects and participated in many major projects

Several

System Administrator HP-UX for several customers

Amsterdam En Omgeving, Nederland

- System Administration Mainframe,- developing system-integration test environment,- automating repetitive tasks

Tester and Administrator for several customers.