Jasper Dar Email & Phone Number

* Provides technical support for Dell XPS and Alienware customers* Researches required information using available resources* Offers alternative solutions where appropriate with the objective of retaining customers’* Stays current with system information, changes and update

* Provides technical support to Sony VAIO computer customers* Provides floor support to support agents* Oversees the team in absence of the coach/team leader* Handles supervisor/escalation calls* Focuses and guides self and team members in accomplishing work objectives* Pacifies irate customers and resolves challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer* Focuses on resolving customers’ requests with efficient, accurate, professional and courteous manner to create customer loyalty* Handles complaints concerning repair or services rendered* Coordinates with different department to resolve the customers’ issue

* Provides technical support to Sony VAIO computer and Cybershot camera customers* Pacifies irate customers and resolves challenging inquiries utilizing negotiation skills while following guidelines in an effort to satisfy the customer* Focuses on resolving customers’ requests with efficient, accurate, professional and courteous manner to create customer loyalty* Handles complaints concerning repair or services rendered* Coordinates with different department to resolve the customers’ issue