Jasper De Haan

Jasper De Haan Email and Phone Number

Partner & Sustainability Lead at Highberg (former House of Performance) @ House of Performance - a Highberg Company
utrecht, utrecht, netherlands
Jasper De Haan's Location
The Randstad, Netherlands, Netherlands
Jasper De Haan's Contact Details

Jasper De Haan personal email

About Jasper De Haan

Veranderen is geen keuze, het is een voorwaarde om relevant te blijven. Het gaat mijn inziens ook veel meer over wendbaarheid en flexibiliteit om in te spelen op het geen wat nodig is.Ik help organisaties flexibel en wendbaarder te worden en daarmee prestaties duurzaam te verbeteren. Ik doe dat in de rol van:- adviseur- programmamanagerIk heb meerdere jaren ervaring in het leiden van grote (internationale) veranderprogramma's op het gebied van- Agile - Wendbaarheid- Digitale transformatiesSpecialtiteiten: Agile (SPC certified); Lean (blackbelt certified), Customer Experience; Leadership DevelopmentOver House of Performance:House of Performance is een organisatieadviesbureau. Wij verbeteren prestaties op de werkvloer. Het beste uit mensen halen staat in onze aanpak altijd centraal.Dikke rapporten schrijven, dat doen we niet. Wij zorgen er juist voor dat de plannen en gewenste resultaten, daadwerkelijk gerealiseerd worden.www.houseofperformance.nl

Jasper De Haan's Current Company Details
House of Performance - a Highberg Company

House Of Performance - A Highberg Company

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Partner & Sustainability Lead at Highberg (former House of Performance)
utrecht, utrecht, netherlands
Website:
houseofperformance.com
Employees:
125
Jasper De Haan Work Experience Details
  • House Of Performance - A Highberg Company
    Partner And Lead Sustainability
    House Of Performance - A Highberg Company Jul 2021 - Present
    Utrecht, Utrecht, Nederland
    Met meer dan 45 HoPpers vormen wij House of Performance. Wij zorgen dat mensen, teams en organisaties excelleren. Binnen Nederland en ook daarbuiten doen wij dat door ze te adviseren en ondersteunen waar dat kan en te confronteren waar het moet.Je.Kunt.Beter.En je weet het.
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  • House Of Performance
    Consultant / Programma Manager / Interim Manager
    House Of Performance Mar 2015 - Jul 2021
    Utrecht Area, Netherlands
    House of performance: a boutique consultancy firm specialised in realising change. No thick reports, but in collaboration with our client generating real impact ultimately to come to sustainable improvements to their organisation. Making people excel is what we stand for.As a consultant my goal is to achieve a significant improvement in the operational results through our focus on people in the organization; together with our expertise in process, control, behavior and leadership.Brief overview of last roles:- Program Manager Agile Transformation at Prorail- Interim Manager Crew Capacity at Transavia- Project Manager Chain Optimization at Loyalis Insurance
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  • Reaal
    Lean Consultant
    Reaal Nov 2013 - Feb 2015
    Utrecht En Alkmaar, Nederland
    As Lean Consultant I work together with management teams and employees of REAAL to create a sustainable performance breakthrough.I help REAAL achieving this goal through implementation of the Lean filosofy, using tools as Operational Management, Performance coaching and breakthrough Kaizen.Results:- Backoffice Actiam Assetmanagement: - First time Right improvement of 29%; saving of 163 working days; Customer Satisfaction 8,3; NPS + 20%- Midoffice Actiam Assetmanagement - saving of 89 working days; Customer Satisfaction 8,8; NPS + 50%- Rapportage Performance Measurement Actiam Assetmanagement - First time Right improvement of 21%; saving of 59 working days; Customer Satisfaction 8,6; NPS + 38%
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  • Sns Bank
    Manager Customer Service Sns Bank
    Sns Bank Aug 2012 - Nov 2013
    Utrecht Area, Netherlands
    Direct responsible for managing and coaching 19 team members (16 FTE)Direct responsible for the level of quality of the contacts with customers by phone and by e-mail. With the ultimate goal creating a higher level of customer satisfaction and an improvement in the NPS score.Projectleader for increasing the customer satisfaction of the e-mail channel. Achieving an increase in customer satisfaction of 6.3 to 7.0 in four months. Co responsible for introducing a multiskill-work method. Working with the COPC and Lean principles.
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  • Sns Bank
    Manager Customer Service Sns Retail Securities
    Sns Bank Aug 2010 - Jul 2012
    Utrecht Area, Netherlands
    Introduce and develop an effective and high performance culture among 25 team members based on the COPC (Customer Operations Performance Center) principles.Direct responsible for the level of quality for the contacts with customers by phone and by e-mail. With the ultimate goal creating a higher level of customer satisfaction and an improvement in the NPS score.Direct responsible for managing and coaching 13 team members (12 FTE)Setting up a new structure of cooperation with the marketing department and the back-offices. Responsible for the integration of the Customer Service Department of SNS Fundcoach with SNS Retail Securities.
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  • Sns Reaal
    Managementtrainee
    Sns Reaal Oct 2007 - Aug 2010
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Jasper De Haan Skills

Management Operations Management Customer Experience Team Leadership Copc Operational Excellence Financial Advisory Certified Green Belt Project Management Team Management Change Consulting Lean Operations Value Stream Mapping Organizational Development Agile

Jasper De Haan Education Details

Frequently Asked Questions about Jasper De Haan

What company does Jasper De Haan work for?

Jasper De Haan works for House Of Performance - A Highberg Company

What is Jasper De Haan's role at the current company?

Jasper De Haan's current role is Partner & Sustainability Lead at Highberg (former House of Performance).

What is Jasper De Haan's email address?

Jasper De Haan's email address is ja****@****ail.com

What schools did Jasper De Haan attend?

Jasper De Haan attended Vrije Universiteit Amsterdam, Direct2improve, Beeckestijn Business School, Icm Opleidingen & Trainingen, Lean Six Sigma Partners, Vrije Universiteit Amsterdam, Customer Operations Performance Center Inc., Talent Development Program Sns Reaal.

What skills is Jasper De Haan known for?

Jasper De Haan has skills like Management, Operations Management, Customer Experience, Team Leadership, Copc, Operational Excellence, Financial Advisory, Certified Green Belt, Project Management, Team Management, Change Consulting, Lean Operations.

Who are Jasper De Haan's colleagues?

Jasper De Haan's colleagues are Angy Valeria Montoya Rizzo, Salamtv Tvsalam, Vampira Arroyo, Roberta Ennals, Grant Sweet, Riana Fahlazi, Sarah Boodhoo.

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