As Program Manager in Demand and Delivery Management (DMM) in Liberty Global, responsible for introducing new connectivity and customer experience products and services to Liberty Global’s operating markets.Responsible for Connectivity projects following Continuous Delivery cadencePMP, Scrum, SAFe certified.

-As Program Manager for the Connectivity domain in Global Delivery Organization (GDO) responsible for delivery and governance of programs and projects to Liberty Global’s 12 European markets -Responsible for deploymetn of Plume Pod for Vodafone-Ziggo with the required Plume Agent integration in the gateway firmware-Responsible the Connectivity Dashboard in Grafana including Wi-Fi performance data-In CEX domain responsible for E-commerce / Web development for Unity Media with needed new backend integration supported by Elastic Path.-Responsible Care App development and managed to be the LG first successful integration of Online chat with customer support agent via Liveperson. This was for both iOS and Android. -Responsible for Payment Service Provider RFP

Responsible for project initiation and business case, definition of project scope and deliverables, project planning and tracking progress, resource planning, identification and mitigation of issues and risk, quality assurance plan and test plan, vendor management and procurement. Managing project teams, which are responsible for business requirement, data migration, configuration and development, acceptance testing, training, cut-over and go -live. Experienced with initial setup, approval, monitoring and controlling projects in the IT project portfolio (Microsoft Project Server). This includes: project status, project plan, resource plan, budget and tracking of “financial actuals”, and measurement of project benefits.Contributes, as team member, to improving IT Portfolio and project management office (PMO) processes.- Veeva CRM is a pharmaceutical implementation of Salesforce.com (Cloud) and enables sales representatives remotely with CRM and close loop Marketing (CLM / electronic-detailing) on their iPad. Responsible for the deployment of Sweden, Denmark, Finland, Norway and Austria. Harmonization of European data and Master Data Management (MDM) processes. - Electronic Order Management on iPad App (2013). The project enabled pharmacy Sales Representatives to directly place orders on their iPad (instead of MS Excel files) during their visit of the pharmacy. - Multi-Channel Marketing Customer Intelligence (2011). Implementation of “strategic KPI dashboard” for the European E-marketing team. This business intelligence (BI) solution combines all E-mail data, Webtrends and campaign data (tagging).

Responsible for gathering business requirements, Functional- and Technical Design (SDLC), preparation and execution of User Acceptance Testing (UAT), definition and measurement of KPI’s. Application of IT Governance and support processes. Experienced with development of e-business portals for medical professionals (e.g. physicians) and consumer websites. - Docvadis.com portal: Responsible for the deployment of Docvadis into 10 countries and development of Docvadis Release 3 (Java). - Univadis.com portal Online Medical Education: Together with the e-business manager, captured the Dutch requirements, which led to an optimal implementation by the vendor in both front and back-end of the solution. Afterwards provided strict guidance (technical and functional) to multiple publishers who developed online courses for MSD. - Search Engine Marketing (SEM) & Search Engine Optimization (SEO): Google Adwords for hoofdpijn.nl - MSD Academy.nl (portal), Merckmanual.nl (book), hoofdpijn.nl, msd.nl, e-quiz platform

Customer Management: CRM, online Self ServiceWeb Content Management Country Rollout for Canon Europa (Tridion CMS)e-Learing portal in Microsoft .Net, Business analyst & UAT in HP Quality Center (TestDirector)PM support for SAP blueprint & implementation for Philips Corporate Technology