Jasper Ian Lano Email & Phone Number

*Partnering with hiring managers to determine staffing needs*Screening resumes*Performing phone interviews with candidates*Administering appropriate company assessments*Coordinating interviews with the hiring managers*Following up on the interview process status*Maintaining relationships with internal to ensure staffing goals are achieved*Completing timely reports on employment activity

* Collaborate with recruiters and hiring managers to determine position requirements* Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search)* Develop pipelines for future hiring needs* Maintain candidate databases (e.g. via Google Sheet and/or our Applicant Tracking System)* Conduct targeted searches to increase the diversity of our candidate pipeline

Philippines

*Managed and developed a team of customer service agents that effectively supports client programs, products and services.*Set up performance goals to meet targets, efficiency levels and quality assurance standards.*Handled escalated calls and performed service recovery calls when necessary.*Interviewed and effectively participated in the hiring of employees.*Performed monthly and annual Customer Service Representatives' performance reviews.

Philippines

* Audited support tickets to ensure that they meet and exceed the standards required by the client.* Worked closely with leads/supervisors in providing quality feedback to the support specialists.

Philippines

* Answered support tickets with inquiries related to the billing, technical and account.

* Assisted customers with billing, account and technical related issues.

International Advanced Diploma, Network Engineering

Undergraduate, Information Technology