Vhan Jasper Mendoza Email & Phone Number

Manila, National Capital Region, Philippines

• Responsible for functioning of technology and applications/ Payroll Tester for UAT/SITenvironment. • Support Business with production problem resolution identify and resolve production issues• Business Analysis/Mapping and Case study through Jira. Working with SQL and Confluence• Basic understanding of software testingconcepts, methodologies, and best practices.• Quality testing of project before deployment to the production work

Work History: • Benefit Plan Administrator for Full Administration Service clients: manage the day-to-day administration of assigned policies, including terminations, changes, retirements, processing of member updates, payroll files and billings through benefits administration software;• Indexing all member-related eligibility requests on daily basis such as. Benefit update. Address updates• Administer all member eligibility processes• Research, analyze, and correct any errors resulting from the Client eligibility file and educate client on root cause • Use own system knowledge and Flexible Benefits expertise to research and analyze member eligibility and payroll file related issues, understand the root cause, correct the issue and suggest preventive measures for future occurrences.• Be the subject matter expert for team members and educated in process improvement • Take ownership for troubleshooting member related issues by exhausting all existing documentation before escalating to the next level

Quezon City, National Capital Region, Philippines

• US-Abandoned Property Team processor• Data entry• Assisting clients check inquiry thru calls Inbound call clients to mention stale datedchecks

Quezon City, National Capital Region, Philippines

• Delivering scripted talks that describe the company’s products or services• Assisting clients inquiry thru calls• Outbound call customers for potential sales