The IT Project Manager provides project management and direction to ensure overall success of assigned initiatives by developing project implementation plans including scope of project, project goals, scheduling and deliverables which support business goals in collaboration with management.

Serve as a key member of the IT Executive Leadership team charting strategic direction to ensure that all technology services are being delivered at levels necessary to support business outcomes. Partner with all service managers and IT Directors to create and maintain a holistic view of Technology Service activities to ensure effective delivery, management and improvement of services. Provide thought leadership for the University on Service Management. Implement, improve and manage multiple IT processes for IT User Engagement department, comprised of following units: University IT Service Desk, Technology Training, Business Analysts and IT Project Management Office.

The role of Business Development Analyst will serve in a consultative role to our customers as it relates to recommending technology solutions that meet customer's needs and enhance business processes. The position will serve as a subject matter expert on third party systems utilized by customers and will be a resource/partner to the Customer Relationship Managers. In addition, the role will provide ongoing support for third party systems when needed.

The Customer Relationship Manager supervises IT Service Specialists who provide desktop support for hardware, software, peripherals, and various services across the Windows and Macintosh operating systems including, but not limited to: installation, configuration, troubleshooting, consultation, training, and first line of support for audio/visual equipment. This position is eligible for immediate hiring; therefore, the selected candidate can begin work after serving adequate notice in his/her current department. Essential Functions:• Monitors, tracks and resolves tickets assigned to support area queue.• Manages a team of full-time IT Service Specialists including setting work schedules, assigning tasks and setting expectations.• Manages team of student employees that are utilized to supplement delivery of services.• Manages special projects or technical requests submitted by customers.• Develops and delivers Service Level Agreements to assigned customers along with monitoring to ensure that response times are met.• Works with colleagues to develop a training plan for technical staff to include full-time and student employees.

Business & Finance Division | IT ServicesLeads and manage the Technical Operations team within Business & Finance ITActing director whenever the Director is out.Assists the Director in identifying strategic initiatives and opportunities for Business & Finance IT.Meets with the various departments of the Business & Finance Division to determine IT priorities and needs.Develops OEPs (Organizational Effectiveness Plan) for Business & Finance IT.Assists Director in identifying and reporting appropriate performance metrics.Procures new technology resources as needed for supported departments.Oversees special projects as assigned the Director.Diagnoses and resolves complex technical issuesAttends classes, seminars, conferences and reviews professional literature to enhance knowledge of trends and developments related to job function

Prepares lesson plans for online and in class instructionDevelops program and syllabi, goals and objectivesEvaluates students' progress in attaining goals and objectivesPerforms related academic duties including, but not limited to, developing course outlines, class presentations, and ensuring compliance with institutional, TCSG, and accreditation standards.

Maintain and update Marketing Budget of 1.2 million dollarsManaged marketing needs of Daniel Defense and affiliate companies Daniel Defense International and Ambush Firearms.Organize and deploy email marketing to consumers and dealers/distributorsMaintain/update corporate website • Add new products with descriptions and formatted images• Update/remove current products to match current product configuration• Updated inventory levels based off QuickBooks reports• Change .gif image as needed on main homepage• Write code for new pages as needed, i.e. Barrel ID pageAssists IT Department by maintaining ShoreTel phone system Serve as backup for the IT department when IT Manager is out.Price-list revisions and designCatalogs • Product images• Catalog review• Catalog ordering Tradeshows• Logistics• Marketing material design/orderingMarketing purchases Design, update, order, and organize marketing collateralBarcode registeringPackaging Material: design, order, revisePrint product instructions as need by AssemblersManage and forward sales voicemail to the sales teamAssist in answering sales calls when short staffed

Network support• Ensure computer hardware and the network infrastructure is maintained properly• Monitoring the performance of the network• Checking for security breaches• Making sure connectivity works for all users • Making sure data security is handled properly remote connections• Managed firewall port security• Manage ShoreTel IP phones and its respective Shoreware Director Server• Remote installs of Symantec Endpoint Antivirus protectionDesktop Support• Rolling out new software installs• Maintaining the disk images for new computer installs • Ensure that licenses are paid for and up to date for software that need it

•Analyze the security of the networked systems to maximize data security.•Project lead on security implementations such as VPNs, firewalls, port security, and ACLs.•Provide technical support to Medical system, video monitoring system (Housing and Bookstore), Micros register system, CBORD TP system, Housing Department, Transportation Services, Food Services, Health Services, and Stores & Shops •Technical Lead on the University Bookstore’s Sequoia Retail system, a multi-million dollar operation •Guide and manage student workers• Improve and maintain network security

Manage documentation of campus wide computer networkInstallation of network hardwareMaintain network software and updatesResearch new possible developments for expansionsResponsible for troubleshooting: Wireless Network, Ethernet Network, Personal Computer

Received the community developer hall of fame all three semesters.