With over six years of work experience in customer service, communication, and translation, I am a versatile and adaptable professional who thrives in multicultural and dynamic environments. I have a degree in international business and trade, and I am fluent in five languages: Italian, English, Spanish, French, and Punjabi. I am passionate about helping clients achieve their goals and solving problems creatively and efficiently. I currently work as a CSR for Supply Chain at Dow, a leading global company in the materials science industry.In my role at Dow, I follow up and troubleshoot during the order-to-cash process, ensuring customer satisfaction and loyalty. I am also the team focal point for the digitalization process, where I leverage my skills to optimize the customer enegagement on online tools. Additionally, I monitor customer volumes in OCL, a platform that connects Dow with its suppliers and distributors. I enjoy working with a diverse and talented team, and I always seek to learn new skills and improve my performance.