Jaspreet Dhaliwal, Pmp Email & Phone Number

Toronto, Ontario, Canada

• Develop project budgets, managing the financial requirements of contracts and ensuring good use of corporate financial resources as required.
• Contribute to the ongoing development of information on new technologies and trends in information technology project management, and analyze new project management tools, techniques, or standards in support of current.
• Provide resource plans, identify and assess risks, and work to create project schedules, estimates development efforts, and track and manage projects through to successful implementation and closure
• Conduct best practice studies and related financial analysis and identify opportunities for policy/ procedural improvements
• Instrumental in project kick off meetings establishing practicality, feasibility of options, setting schedules and recommending printing processes to most efficiently meet stakeholder requirements

Oakville, Ontario, Canada

• Consult with project owners to ensure projects meet timelines, budget and stakeholder requirements, as set by project charters and schedules
• Research and evaluate business processes and stakeholder needs
• Conduct best practice studies and related financial analysis and identify opportunities for policy and procedural improvements
• Assist in the management of budgeting, scheduling and resource planning
• Prepare financial reports and update budget tracking documents by analyzing variances and reporting records
• Prepare the planning documents and scheduling of work for projects and report on progress and variances with regards to performance deliverables and outcomes

Toronto, Canada Area

• Responsible for planning and executing large projects, functions include vetting and managing an array of stakeholders, documenting and communicating extensively, collaborating with internal support staff and field.
• Provide budgetary analysis, variance reporting, and input for operating budgets related to furniture, moves, and small project spend
• Oversee the selection and establishment of strong business relationships with vendors that ensures consistent successful service levels with the most effective cost structures
• Support the execution of the transition project plan and post installation follow-up by working directly with the customer project teams to maintain project timelines and required project documentation
• Diverted 2,000 tons of Material from landfill and generated 1M+ in in-kind donations to non-profits
• Manage Move and Furniture vendors, including annual and on-going budgeting responsibilities and Management of the quality of service performance of the vendors

Mississauga, Ontario, Canada

• Consulted in presales & change order negotiations, representing & approving delivery capability & cost solutions increasing revenue by 20%
• Provide Fleet optimization services/analysis and recommendations to end users, reducing print cost by an average of 40%
• Manage multiple printing projects simultaneously ensuring quality standards and delivery schedules are met with minimum or no cost over runs.
• Facilitated discussions on client business needs and business analysis to identify areas of improvement, strategic planning, budgetary estimates against managed hardware forecast numbers to engage senior management on.
• Managed client relations via analysed monthly KPIs to help team enhance customer service quality levels.
• Managed day-to-day operations of new accounts for newly created HP Partner Print Category of client management ensured 100% MPS Customer setup, hardware and supplies entitlement and invoicing for initial 16 accounts.

• Instrumental in project kick off meetings establishing practicality, feasibility of options, setting schedules and recommending printing processes to most efficiently meet stakeholder requirements
• Accountable for complete program oversight, strategic leadership, P&L, delivery of services and Management of Change; created and delivered extensive project plan, process documentation and provided strategic.
• Drove the definition, design, development, and implementation of service delivery for multiple accounts
• Responsible for delivering HP Services in accordance to client contract, SLA and Statement of Work specifications through on-site presence at a named customer site
• Support the execution of the transition project plan and post installation follow-up by working directly with the customer project teams to maintain project timelines and required project documentation
• Provide Fleet optimization services/analysis and recommendations to end users, reducing print cost by an average of 40%

• Responsible for leading and implementing the delivery of Enterprise-wide Output Assessments to the customer in order to optimize / right-size their output fleet in order to deliver cost savings
• Engaged directly with largest MPS customer in North America to understand and solve technical and business challenges leveraging HP’s broad array of printing and imaging solutions
• Managed, updated and manipulated report orientation and structures with the use of advanced Excel functions including pivot tables, formulas (v-lookup and others), data validation, conditional formatting, graph and.
• Responded to adhoc data/analysis requests of management and internal leadership.
• Provided Executive Management with bridges explaining changes in assumption of each forecast scenario, as well as explanations of actuals versus forecast.
• Provided Fleet optimization services/analysis and recommendations to end users, reducing print cost by an average of 40%

• Responsible for ordering/tracking and analyzing trends to meet demands for all Canadian Print Service toner orders
• Worked closely with Account Managers and Executive Leadership to prepare and update documents, presentations, and other financial modelling projects related to potential customer outgrowth
• Accountable for ensuring smooth transition for new accounts and existing accounts renewals, and providing guidance on process improvements
• Conducted in-depth data analysis using various data collection methods and tools. Efficiently identified, processed, and analyzed raw information for effective report creation and presentation to senior management.
• Maintained a high level of accuracy and meet set deadlines in completing assigned job duties
• Created and maintained prioritized reports for all problem issues to provide the documentation, and status reporting, of business systems initiatives, addressing activities, progress, risks, milestones and current.

• Pro-actively promoted Bank products and services through phone responses based on customer needs, by utilizing sales techniques in order to meet sales objectives, with a focus on BMO MasterCard Balance Insurance
• Service customer inquiries, customer needs and provide solutions with regards to their banking requirements
• Provided prompt, efficient and professional service in response to customer correspondence through the telephone while maintaining a high net promoter by ensuring complete customer satisfaction through delegation of.
• Attained a 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies

Mississauga

• Worked closely as a member of the client support team to provide expertise and understanding by answering and resolving daily inquiries from clients on all current BPS product functions in a timely manner
• Assisted clients by researching system problems and finding practical solutions to meet their requirements
• Performed effectively in a team environment to provide assistance as directed in resolution of production issues impacting clients and performed maintenance functions as assigned

• Organize and process customer information in the computer database to assist with check-ins and check-outs, allowing for the completion of the registration process.
• Processed daily cash deposits and maintained predetermined cash flow in cash register, investigated any discrepancies and reported findings to higher level management.
• Responsible for negotiating contracts, pricing, and advertising designs, generating 10% more revenue
• Manage customer complaints by problem solving for creative solutions and follow ups on services in order to satisfy visit.