• Developed and improved the enterprise level risk & quality frameworks, processes and systems, in place across the organization, with a focus on a “One Baptistcare” model that will support achievement of 5 Year Strategic Business Plan.• Created comprehensive business cases, business requirement documents, functional specifications, and use cases to guide development teams Conducted workshops with business stakeholders to identify data migration requirements (including identifying data sources, target system, import format, etc.) and define the data transformation process.• Aligning overall scope and sequencing recommendations with business and technical stakeholders.• Studying the existing state of the model and drafting AS-IS to TO-BE models for the newly designed infrastructure.• Utilising artifacts such as business and technical requirements documents, JIRA, Confluence and Business process documentation.• Conducted a thorough analysis of existing business systems, processes, and workflows to identify areas for improvement and optimization• Partnered with the various sector specialists across the Divisions in the development and ongoing improvement of incident analysis and reporting across the organization • Maintained current knowledge of obligations, and approach, to complying with our obligations – from an enterprise and operational perspective• Supported the CRO by design, development, and preparation of quality & clinical assurance reporting to the Executive team, the Care & Clinical Governance Committee, the Audit & Risk Committee, and the Board, from a “One BaptistCare” perspective• Developed and maintained collaborative working relationships with quality, risk, and compliance managers across the organization and management of operational service lines within WA

I am responsible for working collaboratively as part of an Agile software delivery team that spans multiple functions, to achieve desired outcomes in alignment with the overall business strategy. This involves leading workshops and discovery sessions to gather requirements from key stakeholders, conducting thorough analysis of those requirements to help the product owner make informed decisions and prioritize tasks based on dependencies and risks. Additionally, facilitating elaboration workshops with both the product owner and the delivery team to ensure a shared understanding of the requirements. Project : Agrimaster accounting softwareDeliverables User Stories, Business Process mapping Solution Architecture and design Technical solution design Software Documentation As built Operation Support documentation Inception planning and kick off  Agile Backlog refinement, sprint planning, prioritization User Story elaboration, description, acceptance criteria  Facilitate Technical and Business workshops.

• Exceptional written capability in articulating clear and concise requirements• Facilitated workshops and elicited business requirements.• Creatited User Stories and Process Maps• Creating wireframes and collaborating to define digital solutions.• Worked closely with stakeholders and external vendors to ensure business needs are properly modeled, analyzed, and aligned to the business strategy.• Designed and developed Processes, Training, and Support documentation• Comprehend and engage with system architects and technical developers.• Worked in blended agile/waterfall environment• Effectively engaged with vendors, stakeholders, and internal teams• Completed QA and support UAT• Usied Confluence and Jira, SQL• Built relationships quickly with many different stakeholders.• Liaised with business analyst colleagues and SMEs during the build and test cycles and own the resolution of defects about requirements and design of migration approach.

Spearheaded continuous improvement initiatives, fostering a culture of ongoing learning and development within the organization.Coached junior team members on industry best practices, contributing to their professional growth and skill enhancement.Designed innovative solutions for complex business problems using advanced analytical techniques.Conducted thorough market research to identify profitable opportunities for company growth.Collaborated with IT teams to streamline system integrations, enhancing overall functionality and user satisfaction.Implemented agile methodologies for project execution, increasing flexibility and adaptability within the organization.Conducted interviews with key business users to collect information on business processes and user requirements.Analyzed open orders, backlog, and sales data to provide sales team with insights.Managed 50 calls per day and increased company sales by 10%roved business direction by prioritizing customers and implementing changes based on collected feedback.Keep track of company Financial data