Upgrading the laboratory information management system to a later version, to retain tech support and security patches from the software vendor. Time Management – Scheduled meetings with international software suppliers and managing project timelines via a Gantt chart in MS Project to meet tight deadlines and manage expectations. Communication – Communicated and managed service downtime to all end users and resolved any issues along the process. Documenting - Writing a User Access Review to assess existing access to ensure users still retain their current read and write privileges post software upgrade -Ensuring security standards are met. UAT Testing – To ensure the software works as expected post software upgrade. Service Level Agreements – Documenting SLA’s to ensure the minimum service is being provided for the upgrade regarding deadlines, potential pitfalls and more. Project Gateway Closure Review – Discovered that some cell constraints within the database were not replicated in the upgrade, leading to further issues. Soft Market Pre-engagement – Reviewed bids sent out for pre-engagement in preparation for the next supplier.

Managing the IT service desk for IDBS tickets, A software used by 88 scientists as a laboratory information management system to record experiment sample information, manage inventory, order supplies and much more. Problem Solving - Using logic to solve end user problems, by immersing yourself in their position. Communication - Using simple verbal and written communication to explain technical information to non-technical end users, by using examples users can relate to. Attention to detail – Analysed the occurrence of tickets and how long they typically take to resolve, resulting in choosing the correct data model to ensure detailed statistical graphs would assist in measuring KPI’s. Measuring Trends – Created a timeline of when tickets are created, responded to and resolved to measure KPI’s. Resulting in a graph identifying gaps in end user knowledge, leading to refresher training sessions to reduce raised IT service desk tickets. Collaborative – Networking with staff members from different departments to increase my knowledge on how that department operates, to assist me in making decisions when preparing a task. Creativity – Creating new printer template designs and user guides, to ensure the latest information and procedures are in place.

Using MS Visio to Data map all the business systems together for a new industrial plant, to discover which business system is sharing what data with which system and to determine any gaps of record keeping at each interval for the legal requirements of Good Manufacturing Process. Networking - Reaching out to different business departments and gathering qualitative information via the use of a questionnaire to determine how their system works and communicates with other systems. Motivation- Attending virtual training outside of GMT working hours with international software suppliers in the USA to discover how new technology can provide solutions to a problem. Presentation – Presenting in front of a large unknown audience to share project accomplishments. Socialising – Publishing team achievements on the digital council page and running the weekly team meetings, introducing new social games strengthens the team's interactions.

Customer facing role: Providing customers with exceptional service to achieve their ambitions and day to day banking needs.

Currently working for the largest retail store in a fast-paced environment and providing the best customer service

Voluntary position within the school admissions team. Working on a new school admissions information management project.

Full time position; Working in a call centre advising customers on the best possible re-payment solution plan to help support them during a time of financial difficulty.

Four weeks work experience in a small team of four, dealing with the health and safety needs of each educational department across the university site