Jaspreet Virk Email & Phone Number

Northampton, United Kingdom

• Processing Purchase ledger invoices (Stock, Promotional & Manual)• Preparing & Posting weekly BACS Payment• Sending out Remittances• Reconciling Supplier Accounts – Contacting suppliers for missing invoices/statements• Investigating purchase invoice / statement Discrepancies• Setting up of new supplier accounts including setting up nominal and Purchase Ledger codes in the system• Monitoring the Purchase ledger inbox• Distribution of Non-purchase Order related invoices for authorisation• Processing the recharge invoices• Dealing with supplier queries• Invoice Filing

Northampton, United Kingdom

• Leading a team of 6 purchase ledger clerks.• Prioritising and delegating tasks to team members daily.• Providing training and ongoing support to team members.• Carrying out monthly spot checks for audit purposes and identifying any training requirements.• Working alongside team supervisor to ensure targets are met and issues are resolved within a timely manner.• Reporting weekly progress figures to line management and senior management in the team leader stand up meetings.• Carrying out any clerk duties in times of absences within the team.

Northampton, United Kingdom

• Input purchase ledger invoices, credit notes, debit notes including foreign currency onto the computer system.• Ensuring accuracy of details entered and all invoices coded correctly.• Matching supplier invoices to purchase orders and delivery.• Recording Intrastat details to a shared system to assist in reporting movement of goods to HMRC.• Ensuring invoice and purchase order price and quantities match and if not raising queries with commercial contacts to authorise/approve invoices to payment.• Recording GRNI’s when matching and closing receipts.• Working on the company PLOW system to clear any invoices that have not match receipts or coded correctly.• To process weekly payment runs and flagging any urgent payments as required.• Monthly Supplier statement reconciliations – requesting copies when required.• Maintaining supplier account details and liaising with New Account Information Team for any account amendments or setting up required.• Ensuring account negative balances are worked on to be cleared on a weekly basis.• Investigate and resolve far east office, commercial, internal and supplier queries quickly and efficiently.• Completing weekly Far East Office reconciliation without fail to ensure supplier invoices are paid on time.• Completing monthly Goods in Transit reconciliation ensuring goods paid for reach warehouses and branches in a timely manner and raise any issues if not booked in on time.• Training new team members as when required.• Assisting in preparing ad hoc reports for company group finance teams.

Booth Lane, Northampton

• Liaise with Curriculum Area managers and tutors over work experience to identify specific requirements for learners or course groups• Contact existing College employers and partners to arrange suitable work experience placements for students• Undertake lead generation activities to identify new work experience placements with local employers• Carry our health and safety risk assessments on all work experience placements• Identify and promote opportunities to students• Maintain regular contact with employers• Arrange and deliver information sessions regarding work experience for students throughout the year• To provide advice and guidance on work placement requirements and opportunities via a number of paper and electronic media• Offer students 1:1 support regarding their work experience• Ensure that activity is well planned, monitored and evaluated to ensure customer satisfaction and high quality of provision• To update and maintain central college database of work experience placements including CRM.• Generic Business Support• To support and contribute to the friendly and supportive ethos of the Faculty/Department, particularly in communications with learners and staff• To maintain the highest professional standards• To participate on appraisal and staff development• To treat colleagues with dignity and respect• To demonstrate an understanding of the significance of equality of opportunity and diversity, and implement it in all aspects of your work• To ensure a healthy and safe working environment at all times, and take reasonable care for your own safety and that of other College users• To comply with all approved College policies and procedures• Working over all of the College sites.

Derby, United Kingdom

• Dealing with a high volume of enquiry calls• Providing a high level of customer service to each and every caller• Ensuring enquiry emails to the college are dealt in a timely manner• Providing education references for current and previous students• Providing effective advice and guidance to potential new comers to the college• Have supported wider college departments such as Exams team with exam invigilation, College enrolment with enrolling new students and providing advice face to face. Assist with college reception cover at various campus’ of Derby College• Assist with college information evenings and provide face to face customer service and advice and guidance on courses available to prospective students.• Responsible for contact centre weekly rota and to liaise with line manager and team member to ensure adequate cover is in place• Responsible for collecting and collating the customer satisfaction questionnaires, analysing the data for trends and producing monthly reports to my line manager as required• Provide on-going training and support to team members and to receptionists across the college• Producing training instructions in relation to the software used by the contact centre• Creating and monitoring the effectiveness of administration tasks carried out by the contact centre team such as dealing with online enquiries, requests for prospectus and providing learner references to potential employersSkills gained: • Training• Coaching• Advice and Guidance• Team Work• Commercial Awareness• Exam Invigilation• Student Enrolment• Adaptability• Customer Service• Communication

Loughborough

• All duties of a resourcer held• Providing a tailored service to schools and candidates• Creating and building relationships with schools and candidatesSkills gained: • Negotiating• Team Work• Recruitment• Customer Relationship Management• Communication• Customer Service• Time management• Adaptable

Loughborough

• Sourcing, Interviewing and registering candidates• Assisting with clearance of candidates• Writing profiles• Assisting consultants to fill jobs• Inputting bookings onto the system• Covering sections in consultant’s absence• Managing FOJ/Limbo candidates• Managing/writing job adverts for consultant’s sections

Derby, United Kingdom

• Dealing with a high volume of Enquiry calls• Providing a high level of customer service to each and every caller• Ensuring enquiry emails to the college are dealt in a timely manner• Providing education references for current and previous students• Providing effective advice and guidance to potential new comers to the collegeSkills gained: • Customer Service• Communication• Adaptable• Advice and Guidance• Commercial Awareness• Team Work

Derby, United Kingdom

• Promoted the Government Funded Workplace Learning scheme where free training was offered to self-employed to promote their businesses online.• Promoted the Government Funded Apprenticeship Grant for Employers where an incentive was in place for employers to take on apprentices.• Cold calling small/medium business offering Government funded schemes• Effective communication with clients along with liaising with new and existing clients over the phone and meeting them face to face. • Developing strong working relationships with prospective new clients. • Generating business leads• Maintaining, updating and developing the company database• Managing a team of upto 8 people in the office on a daily basis• Interviewing candidates• Carrying out inductions for new volunteers• Training new volunteers• Ensuring Policies/Procedures and Health and Safety are kept up to dateSkills gained: • Cold Calling• Customer Service• Selling• Liaising• Communication• Team Leading• Managing• Customer Relationship Management

Westfield, Derby

• Managing the day to day running of the department • Providing outstanding customer service• Meeting and exceeding sales targets• Stock replenishment• Meeting and Exceeding company targets along with sales targets• Processing the delivery• Merchandising stock• Stock replenishment• Transferring stock to different stores and warehouseSkills gained: • Customer Service• Sales• Time Management• Problem Solving

Westfield, Derby

• Providing customer service face to face on the shop floor and via telephone.• Till operation• Fitting room service• Stock replenishment• Stock take• Meeting and exceeding sales targetsSkills gained: • Customer Service• Sales• Team Work

Derby, United Kingdom

• Filing • Faxing• Dealing with telephone queries• Maintaining the company database• Processing application forms• Sending reminders to customers and replying to email and letters.Skills gained: • Administration• Time Management• Data inputting and processing• Customer service• Communication

Aat, Level 2 - Merit

Certificate In Coaching Level 3, Pass

Nvq Level 3, Advice And Guidance, Pass

Nvq Level 2, Customer Service, Pass

Bachelor'S Degree, Business Studies, 2:2

Modules: Understanding and Managing Customers, Business Analysis, Managing Resources, Financial Management and Information, International.

Foundation Degree, Combined Studies, Pass

Philosophy, Business, Computing

Nvq Level 2, Business Administration, Pass

Technical certificate also recieved

Btec First Diploma, Ict, Pass