Operations Supervisor
Current• Identified processes with opportunities for improvement, resulting in a 50% reduction in case processing time.• Planned and tracked timelines for projects and initiatives• Implemented new procedures and drove business growth initiatives, increasing revenue by 82%• Assumed a consulting role with teams to address client queries and concerns, achieving a 95% client satisfaction rate.• Worked in collaboration with different departments to foster collaboration and… Show more • Identified processes with opportunities for improvement, resulting in a 50% reduction in case processing time.• Planned and tracked timelines for projects and initiatives• Implemented new procedures and drove business growth initiatives, increasing revenue by 82%• Assumed a consulting role with teams to address client queries and concerns, achieving a 95% client satisfaction rate.• Worked in collaboration with different departments to foster collaboration and connectivity.• Provided reports defining project and initiative progress, issues, and solutions Show less