Jas Rai Email & Phone Number

Burnaby, British Columbia, Canada

Burnaby, British Columbia, Canada

Operations:- Championed the IBC Customer Experience in order to drive customer retention and increase customer satisfaction- Guiding the team in effective client issues resolution / escalations- Developed listening points in the customer journey, defined segmentation of customer base andvarying strategies, and identified opportunities for continuous.

Burnaby, British Columbia, Canada

Worked as Manager (TechCentre) at Microserve, Burnaby – an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Microserve has delivered IT solutions to prestigious clients across BC and Alberta (like Health Authorities, ICBC, SFU and UBC) for over 30 years. Managed a team of 3 Team Leads, 1 Inventory /RMA.

Vancouver, Canada Area

• Worked at M.E.C (Mountain Equipment Coop) – Canada's largest supplier of outdoor equipment with stores in 23 cities with over 4.3 million members in Canada and internationally. My role was as the Supervisor.
• Expertise in managing all Distribution Centre (DC) functions-supervising the warehousing and shipping of incoming and outgoing materials, Web(E Commerce) orders and Service Centre support. Ensuring all SLA’s and.
• Staff, train, evaluate and develop team members -in adherence to all policies and legislation.
• Assist in implementation of the new ERP software and hardware system to replace the AS 400.
• Plan DC staff workload and arrange staffing levels based on volume fluctuations.
• Promote open communication, teamwork and employee engagement in an unionized environment.

Vancouver, Canada Area

Privileged to lead the Technical Support Operations Team in Canada, US, and India; compromising of 12 managers and 300+ front-line direct reports. This Team was responsible for providing technical support and customer service to American & Canadian Customers; handling over 6,000 calls per day, servicing 1.8 Million Customers annually, with an estimated.

Surrey, BC, Canada

Direct oversight of 3 Processes for one of the largest BPO’s in Canada; including MCI (WorldCom), Amazon.Com and Target. Processes involved inbound call handling, outbound dialing and back-end processing. Successfully achieved Customer Satisfaction Goals, SLAs, Team Productivity, and AHT. Focused efforts in improving workflow efficiency, collaborating on.