 Managed day to day Branch operations Developed Business in terms of new clientele and segment Monitored the customer acquisition and attrition trend Maintained the quality customer service with compliance Responsible for setting and achieving the targets Maintained the harmony of the Branch staff, motivating and leading the Branch staff Competed with the competition while keeping the close watch. Bridged up the gaps of customer’s expectation and Bank’s deliverables. Risk monitoring of Business clients. Piloted the new Business avenues from Branch perspective.

 Handled Regulatory reporting including FINTRAC Handled inward clearing Handled Bill payment module

 Managed Collections and recoveries with a Gross book size of $200 millions having 7000 accounts, both secured and unsecured. (excluding Cards) Risk Containment, fraud detection and skip tracing of delinquent accounts. Managed Customers in respect to their queries relating to loans, Bank accounts and other transactions relating to Retails Assets. Interacted with Customers to resolve their disputes. Retained customers Handled legal matters such as By and Against cases of Bank. Securitised and foreclosed Home loans due to non payment of loans. Maintained Stock yards of repossessed Assets.  Disposed off Assets repossessed. Managed Awareness Calling through Call Centres. (Both Inbound and Outbound)

 Prepared monthly trial balance. Filed monthly and quarterly returns of Income/Sales tax for Statutory compliance. Booked of monthly, quarterly rents for BTS sites.  Prepared Financial schedules. Reconciled Vendor’s payments on monthly basis for smooth payout structure. Facilitated Audit, both internal and external. Managed cash for daily routine expenses petty cash expenses.  Automated and streamlined the rental payment for BTS Sites.