Jasraj Singh Email & Phone Number

Noida, Uttar Pradesh, India

Provided technical support for Linux-based systems, ensuring optimal performance and reliability.• Collaborated with cross-functional teams to troubleshoot and resolve issues related to cloud services.• Automated routine tasks using scripting languages, improving operational efficiency by 20%.• Monitor Cloud services for optimal performance and resolve incidents that occur during Cloud Environments.• Assisted in database design and optimization, resulting in a 30% reduction in query response time.• Troubleshoot system issues, identify root causes, and implement solutions to ensure system stability and performance. • Implement networking and security best practices in cloud environments, including VPCs, security groups, and IAM policies. • Working on AWS services and Containers.• Work on the Deployment and Management of Cloud environments to support our AI-driven methodology.

Noida, Uttar Pradesh, India

• Provided technical support for Linux-based systems, ensuring optimal performance and reliability.• Collaborated with cross-functional teams to troubleshoot and resolve issues related to cloud services.• Automated routine tasks using scripting languages, improving operational efficiency by 20%.• Monitor Cloud services for optimal performance and resolve incidents that occur during Cloud Environments.• Assisted in database design and optimization, resulting in a 30% reduction in query response time.• Troubleshoot system issues, identify root causes, and implement solutions to ensure system stability and performance. • Implement networking and security best practices in cloud environments, including VPCs, security groups, and IAM policies. • Working on AWS services and Containers.• Work on the Deployment and Management of Cloud environments to support our AI-driven methodology.

Ludhiana, Punjab, India

• I managed around 500 seats in the call center on which I worked on the call center soft wares i.e. CIPC, Nice and CTI Applications, Xlite. • I also worked on Active directory in which we create the domain ids of the call center users and make certain policies.• Managing Wi-Fi and Access points.• Monitor the helpdesk tool for open and pending tickets raised by Customer’s end-user. Receive incidents, service requests, queries, and change requests from Customer’s end users or IT staff through one of the agreed modes of communication Log tickets in the helpdesk tool on behalf of users making service requests over phone and or email and first level troubleshooting. Log tickets generated by alerts in the tools. Assign the incidents to appropriate technical groups and categorize into appropriate severity or priority group Route calls to the appropriate support team such as user management group, mail management group. Route calls to the vendors in case of issues pertaining to vendors• Software Troubleshooting, Outlook Configuration.• Manages around 200 Cameras and configuration.• Switch configuration and Management. • Knowledge of Microsoft 365.• Manages Servers, Aps and firewalls.

Bachelor Of Technology - Btech, Electronics And Communications Engineering, 85

Activities and Societies: Volleyball, Cricket and Conveyer at IETE

Non-Medical, Mathematics And Computer Science, 80

Activities and Societies: As I am actively participating in the Volleyball and athletics activities during my school days and also.