Completed Program Management by managing related projects as well as providing project management expertise, mentoring project teams, planning program strategy and advising program stakeholders. • Completed various Strategic Projects in accordance with identified business opportunities among supported lines of business and partnerships. • Lead continuous improvement meetings to maintain, update and disseminate PMO best practices and project artifacts in alignment with constantly changing project and integration needs. • Provided mentoring/training to internal partners regarding Project Management process and standards as well as legacy Equian LOB’s and products. • Continuously worked to standardize non-standard processes/artifacts and approaches. • Improved organization's effectiveness by identifying strategic initiatives and learning how to apply our standard approach. • Utilized all project management methodologies for projects to ensure effective implementation depending on project deliverables. • Implemented Ad-hoc projects as identified by executive leadership.

Completed Client Implementation/Various projects in 100% of Equian LOB’s and Products by managing resources, timelines and expectations with project stakeholders, business leadership and technical teams.• Collaborated with internal matrix partners to created a full PMO process and established an agreed upon standard approach for projects across all LOB’s. • Created accompanying project artifacts to document project scope, determine resource allocation, project requirements, project timeline and priority for both operational necessity and overall organizational strategy. • Improved organization's effectiveness by implementing continuous improvement practices to drive operational excellence and support internal matrix partners. • Improved Implementations and handoff by standardizing project and business processes in accordance with PMI’s principles. • Utilized both waterfall/agile project management methodologies for projects to ensure effective implementation depending on project deliverables and business needs. • Developed standard approach regarding retrospective project management to archive historical documents and documenting lessons learned for traceability and project/process improvement. • Developed relationships with internal matrix partners, as well as business/client/vendor stakeholders via virtual/remote environment.

• Completed Verifone project milestones by managing resources, schedules, timelines and expectations with project stakeholders, business leadership and technical teams.• Improved organization's effectiveness by defining strategic plans/documents for implementing project milestones successfully.• Enhanced project efficiency by automating business process procedures.• Managed direct reports by establishing daily deliverables in alignment with milestone progress goals. • Recommended and documented technical requirements, including database solutions for sensitive project data.• Created and documented change request process for the project and implemented change control procedures.• Maintained quality service by creating and enforcing organization standards including project governance strategies and management such as developing historical documents and lessons learned. • Developed/maintained SharePoint site utilized for document version control, repository and universal editing purposes.

• Managed the change control process for the legacy platform and TAM (new client service platform) in small project teams to develop training, communication, and change management process and protocols.• Provided oversight and execution of the change management framework for the development of stakeholder analysis and communication process to effectively prepare and inform clients.• Worked in conjunction with IT Implementation managers to coordinate change management activities with other IT work streams to develop control processes for project success.• Collaborated with impacted business units across the IT division in coordinated efforts across all stakeholder groups to analyze and assess readiness for change management projects. • Maintained productive working relationships with project teams and stakeholders at the executive and operational levels. • Maintained/managed TAM SharePoint site. • Participated in best-in-class metric findings – including bandwidth management, client surveys, and service optimization efforts.

• Managed several enterprise wide IT projects – encompassing scope, timeline, budget and all project deliverables. • Drove delivery of team attributes for each project milestone to ensure efficient completion. • Responsible for reviewing projects and communication of project milestones to leadership for business continuity. • Liaised with project vendors/technical teams to successfully meet deadlines and deliverables. • Developed/maintained all related SharePoint sites, as well as SharePoint hierarchy and executive scorecards. • Mitigated and resolved project issues as they occur to maintain project expectations and deliverables. • Prepared and executed PMO team monthly project presentations with executive leadership.

• Assisted the Lead Project Manager to coordinate all components of the KAVIS project. The project was commissioned by the Commonwealth of Kentucky to provide a statewide automated system for vehicle registration and titling. • Assisted the PMO in analysis of project issues, action items and risks.• Maintained the project SharePoint site, a document repository for project documentation.• Monitored the project's change request process.