To provide day to day lead for the team who deliver person centred personal care services to vulnerable adults with complex needs in the community (in Service Users own homes). Monitoring the changing need of people using the service and adapting support to effectively meet these needs and ensuring positive outcomes for customers. To provide management support across different locations in the community (services users own homes), monitoring the quality of care delivery and ensuring that the service is consistently meeting Care Quality Commission (CQC) standards in line with the 5 Key Lines of Enquiry (KLOE’s). Using own professional knowledge and experience to ensure the delivery of service reporting any identified issues to concerns to the Registered Manager of the service. To ensure that team recording is in accordance with policy and that the services follow legal requirements and guidance, including The Care Act, Mental Capacity Act and CQC standards. Take the lead on and report to the Registered Manager, Service Manager or Head of Service HR any issues in relation to carers performance, collating and analysing arising information, writing and delivering reports as required under MKCC policy. To ensure that all service user’s data and recording of service activity is accurate and up to date. Help to provide and analyse data to assist with the benchmarking of the performance of the service, using this information to help inform service development and improved practices. To actively manage first line concerns and investigate complaints from people who use the service and their families. Providing clear information to the Registered Manager and Service Manager to ensure any concerns are properly investigated and resolved within agreed timescales. Work under the direction of the Registered Manager to develop staff skill sets through coaching, multi-disciplinary working, and arranging of specific training.

Part of the Home's Management team with a lead responsibility and support management of care services. Ensure high standard of care service is being provided for residents. Undertake charge of Home in the absence of the Home Manager. Maintain full and accurate records and reporting systems in accordance with legal requirements. Managing staffing rota and their training statics. Conducting supervisions/Annual Appraisal. Manual and Handle Medicine for residents in accordance with Medication Policy. Responsible for completing audits in regard to care standards.Conducting investigations and disciplinarians when needed. Working with external agencies/professionals to obtain DOLS and follow Safeguarding protocols. Assign care plans to other team members and ensuring to complete care plan as per service users’ needs and update when change occurs. Monitor and Guide team leaders and other staff when guidance required.

Provide leadership to the team acting as a positive role model at all times. Manage rotas on a daily basis. Lead the shift, ensuring staff give support that follows individual’s care plans and daily support plans. Provide effective supervision to the seniors and Support Workers on my team. Provide on call cover as arranged by the Home Manager, working within on call guidance. Ensure good teamwork. Motivate, support and monitor the staff when needed.

Providing day to day care to my Residents. Focusing on personal hygiene, mental stimulation and general well-being through person-centre approach. Managing Resident's care logs and medication requirements. Supporting vulnerable adults with all aspects of their daily life.

Ensuring the Data is collected from Schools and stored correctly for monthly Analysis. To ensure Schools Audits are completed on timely manner and any gaps found addressed to ensure effective and safe working environment. To work with a team to achieve the Goals of the department.