Jason Staples Email & Phone Number

United States

Glen Allen, Virginia

My responsibilities included providing world class enterprise support in a 24 x 7 x 365 global incident management operations center. Technical resource engagement, high severity bridge management as well as application support and system monitoring services.

Manager, End User Computing – Equipment Research & Deployment Services• Asset Management and life cycle of End User Computing equipment• Relationship management with all IT vendors, partners and providers• Budget planning and operational department forecasting• Technology strategic development planning and testing• Team and employee development, growth and annual goal planningManager, Information Systems Customer Support Services• Internal customer call center operations for all IT support interactions• Retail store, wholesale facility, distribution centers and corporate operations support of IT• Salary and departmental budget planning• SLA development tracking and reporting for KPI's

• Support for various customer servers, desktops and laptops. • Onsite critical hardware replacement and scheduling• Customer phone support, vendor communication, part procurement• Hardware management, client management, site management, service scheduling and customer service

Associate'S Degree, Computer Technology/Computer Systems Technology

High School Diploma, 12

Senior year classes included an on the job management training program after school. Involved product, inventory, schedule and people.