Jasmine S. Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

*Collaborate with leaders to understand business needs*Recommend and implement appropriate technology.*Trained users on new technology to become power users.*Collaborate with architects to create and test deliverables prior to production implementation.*Working with integrated applications including PandaDoc.

Santa Clara, Ca, Us

* Managed user access, profiles, and roles, ensuring data security and user adoption.*Reduced time to solve cases by 25% with automations.* Designed and configured customized dashboards and reports to provide real-time insights into sales and service performance.*Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports*Sandbox environment management*Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience*Identify unused or underutilised platform features*Create a platform roadmap and define priorities, liaising with stakeholders*Data management to improve Salesforce data quality, implementing rules and automation as needed*User support tickets*Monitor and improve user adoption*Technical documentation

Santa Clara, Ca, Us

*Partner with the data team to build four Tableau dashboards for onboarding enterprise customers.*Collaborate with support team to build and implement home page, dashboard, and reports to optimize KPI visibility. *Reduced SLA violations by 50% by implementing Omni-channel and training the support team.*Diagnose and analyze optimization of existing technology for support. *Pioneered the formation and operation of the Black employee resource group.

Nashville, Tennessee, Us

*Fielded an average of eighty-five calls daily while maintaining superior KPIs.*Implemented a pilot program for six months supporting technologies for small businesses. *Mentored a team of twelve and improved team KPIs by fifteen percent within sixty days.

Towson, Maryland, Us

*Monitored, tracked, and documented important patient information to healthcare staff. *Managed daily activities and coordinated patient transportation to needed appointments.*Maintained an orderly, clean, and safe environment to optimize patient care.

Murfreesboro, Tn, Us

*Co-authored a document to chronologize the contributions of the director’s tenure.*Partnered with cross-functional teams to facilitate three regional health campaigns for diabetes, SIDS, and breast cancer awareness within Middle Tennessee. *Coached two students to support daily tasks, use office machinery, and organize campaigns.

Education record

Bachelor Of Science - Bs, Human Geography

Education record