Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs. Fill out service request complaints to appropriate agencies.Tasks include:• Answer 80 to 120 inbound calls per day in a fast-paced environment.• Provide excellent customer service while handling confidential information.• Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted.• Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes.• Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaints.

• Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies.• Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized.• Developing and implementing advertising and marketing strategies to attract new customers.• Creating suitable work schedules for staff members.• Appraising staff performance and carrying out the necessary disciplinary measures to address poor performance.• Training staff to produce high-quality bakery items while following proper food handling procedures.• Strategically arranging bakery items in display cases to encourage customer purchases.• Inspecting bakery items to ensure that established standards on quality, uniformity, and aesthetic appeal are met.• Resolving customer complaints in a professional manner.

Manage transactions with customers using cash registers• Scan goods and ensure pricing is accurate• Collect payments whether in cash or credit• Issue receipts, refunds, change or tickets• Redeem stamps and coupons• Cross-sell products and introduce new ones• Resolve customer complaints, guide them and provide relevant information• Greet customers when entering or leaving the store• Maintain clean and tidy checkout areas• Track transactions on balance sheets and report any discrepancies• Handle merchandise returns and exchanges

•Greeting customers in a timely fashion while quickly determining their needs.•Recommending merchandise to customers based on their needs and preferences.•Responding to customer questions and requests in a prompt and efficient manner.•Completing all cleaning, stocking, and organizing tasks in the assigned sales area.•Receiving and process payments by cash, credit, Apple/Google Pay •Employee of the month 09/16

• Coordinating the sales team and assisting with recruiting and training new hires.• Providing product demonstrations to staff and clients, and taking the lead in resolving complaints.• Analyzing sales team performance and scheduling training/refresher sessions accordingly.• Conducting market research and sharing findings with the team.• Working alongside the team to draw up strategies to increase customer base.• Setting sales targets and implementing incentives.• Providing accurate sales forecasts and allocating resources so targets are met.• Managing a network of vendors and suppliers.• Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.• Keeping up-to-date with advancements in marketing.

• Review and research leads regarding personal injury cases by obtaining information from the Medicaid recipient's attorney and insurance adjuster• Provide information and referral to patients regarding community resources and needs indicate, and advocate eliminating barriers to care.• Provide resources for the community regarding health care issues and rehabilitation.• Assist patients in application process for medical programs and screen for appropriate medical coverage eligibility available through state programs.• Deliver direct services to children with autism by executing individualize plans, completing necessary documentation and communication effectively with team.• Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.