a) To lead the hotel pre-opening from team requirement to full hotel operation execution b) Hotel has one of the strategic location in Georgetown, Penang with 140 rooms and a cafe c) Hotel Official launched in Dec 2020d) Tripadvisor ranked 36 out of 112 hotels within 4 months of opening, Booking.com 8.7/10 and Agoda 8.4/10 score review with excellent team recruited to head the operation

1) Managed 125 rooms hotel with Cafe of 90 pax and meeting rooms 2) 45 staff across management and operation team3) Property ranking on Tripadvisor picked up from no 35 to 24 out of 109 hotels and achieved best at no 13 within a year4) Improves other OTA review scores and hit RM 1 million revenue of walk-in segment itself which achieved through set targets and rewards laid out for FO dept to achieved. 5) Offline business was a challenge however we was the leading Occupancy… Show more 1) Managed 125 rooms hotel with Cafe of 90 pax and meeting rooms 2) 45 staff across management and operation team3) Property ranking on Tripadvisor picked up from no 35 to 24 out of 109 hotels and achieved best at no 13 within a year4) Improves other OTA review scores and hit RM 1 million revenue of walk-in segment itself which achieved through set targets and rewards laid out for FO dept to achieved. 5) Offline business was a challenge however we was the leading Occupancy hotel in JB City Centre Show less

1) Managed 3rd Hotel Pre-Opening under Compass Hospitality overlooking company take over from old to new ownership2) Involved in company Re-branding & renovation process of rooms, cafe & lobby.3) Setup of new SOP of Management & Operations concurrently with new ownership 4) Conducted training's in building excellent Team with full passion of hospitality & focus towards company target5) Drive aggressive online & offline sales with vast experience in E-Commerce & Travel Agent… Show more 1) Managed 3rd Hotel Pre-Opening under Compass Hospitality overlooking company take over from old to new ownership2) Involved in company Re-branding & renovation process of rooms, cafe & lobby.3) Setup of new SOP of Management & Operations concurrently with new ownership 4) Conducted training's in building excellent Team with full passion of hospitality & focus towards company target5) Drive aggressive online & offline sales with vast experience in E-Commerce & Travel Agent contacts6) Property performed Average Occupancy of 85% throughout year 2016 7) Handled Online Reputation and achieved no. 35 out of 340 hotels in Kuala Lumpur via Tripadvisor.com beating some of top Hotels in the City. Greatest Achievement8) Achieved Tripadvisor Excellent Certifcate Award from Tripadvisor.com continously for 2 years 2016 & 2017 :-) Show less

1) Overlooking entire Hotel Operations from Management ( Sales, Accounts & HR) to Operations Dept ( FO, HK, F&B, Engineering, Security) with 30 staffs 2) Achieved RM 100K additional revenue from previous year by launching " BARGAIN SALES CAMPAIGN" via Front Office Department 3) Handled Company take over process from old to new company

1) Managed 2nd Hotel Pre-Opening under Compass Hospitality overlooking Font Office Department 2) Setup of entire Front Office operations from Reservations, Reception to Night Audit3) Conducted trainings in building excellent FOA's 3) Handled Online Reputation and achieved ranking no 5 out of 70 hotels in Johor Bahru via Tripadvisor.com

1) Managed 1st Hotel Pre-Opening under Compass Hospitality by leading Font Office Department2) Setup of entire Front Office operations from Reservations, Reception to Night Audit3) Conducted trainings in building excellent FOA's 3) Handled Online Reputation and achieved ranking no 30 out of 90 hotels in Kuala Lumpur via Tripadvisor.com

1) Operator & Reception Experience for 2 years 2) Become team leader within 8 months joining the hotel overlooking 15 staffs with 1,234 room calls to handle excluding staffs extension & external calls3) Received best attendance & guest excellent service recognition awards