A BharatPe Group company

• Working in end to end KYC Refresh project as Quality checker for UK bank, cross trained in Transaction monitoring process.• Experience of reviewing complex structures, different entity types, PEPs and Sanction screening.• Understanding of OFAC, SDN’s, Sanctions, Federal crimes regulations.• Attend regular calls with onshore SMEs to ensure clear process communication across team and stakeholders.• Identify process gaps and provide a strategic fix and conduct refresher or remedial training based on error.• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.• Mentored junior analysts, fostering professional development while enhancing overall team performance.• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.• Experience in handling applications : Jetbridge, D&B, Alacra,Orbis, Fullserve and Siebel.

Ensuring 100% compliance to the regulatory norms along with providing statistical and performance feedback and coaching on a regular basis for each team member. Managing a group of 8 Team Leads and junior manager who are accountable for day to day activity of Video KYC analysts. Proactively working on building a product module for charging to on boarded customers (Operations). Contributing Ideas and participating in efforts to further improve and streamline theprocess. Monitoring the SLA’s and KPI’s for the process and streamlining overall functioning of processes, identifying improvement areasand implementing adequate measures to maximize customer satisfaction level. Maintain weekly/monthly MIS to develop gaps in performance Reviewing claims that have been denied by payer along with handling escalation queries and liaising with Internal teams to find resolutions to queries Suggesting alternatives to improve and enhance the services standards and reviewing the systems to further improve quality. Responding to and resolving employee relations issues expressed by team members. Liaised with Product, Compliance, and Internal Auditor for process improvement.

Specialist in compliance checks of AML – KYC risks, Quality and fraud monitoring covering the transaction monitoring Workflow experience includes transaction monitoring, alert resolution, case investigation, fraud investigation, Know Your Customer (KYC) reviews, preparation, and Enhanced Due Diligence (EDD) reviews of other AML/BSA tasks. Constant interaction with reviewing client, relationship managers, compliance and AML/Sanctions team to ensure the Client is on boarded rightly as per quality standards of SOP. Conducted risk assessments and audit checks; understood immediate business strategy and planned team activities accordingly. Coordinates the timely response and resolution of issues identified by internal audits, external examinations related to AML investigations. Experience in handling applications, Lexis-Nexis, World check,Jocata, Accuity checks, Bloomberg, D&B, Reuters, and Bankers Almanac etc. Delegate cases and ad-hoc tasks to the KYC team according to queue and importance

Addressing various issues and complaints raised by customer and resolving them within stipulated time Knowledge of Digital Marketing and online channel of Banking. Auditing Banking Outlets of BCA (Business Correspondent Agent)proactively participation to mobile. Observing various challenges faced by Banking Correspondent Agent and customers Auditing offline monitoring BCA transactions as per company norms. Investigate suspicious transaction and frauds. Monitoring and oversight over BC’s. making surprise visit to BC outlets and check for compliance of PPBL policies Monitoring and evaluation of Grievance officers. Liaoning with Local Police, Cyber Crime cells, and other important stake holders.