Senior Private Client Manager
CurrentSydney/Canberra Private Banker at Bankwest Private Banking▪ Manage diversified portfolio of 90 Private Banking Customers▪ Provide ongoing exceptional service experience to assigned portfolio of Private Banking Clients ▪ Expert dealing in complex lending applications, specializing in Medical Professionals & family trust lending▪ Build strong relationship with all stake holders and referral partners to grow the book▪ Have an ongoing conversation with portfolio customers to uncover their needs and understand what drives those needs. This help me have deep understanding of my clients and what’s important to them so that I can support them better. ▪ Provided client focused and client centric solutions to fulfill client needs and always endeavored towards becoming their trusted adviser. Manage client expectations, keep them informed and be always available for them▪ Maintain customer best interest in all dealings and follow responsible lending guidelines and BCOP▪ Manage & Support Sydney/ACT brokers to help in their Private Customer lending needs ▪ Ensure all trainings and CE points are maintained towards the RG146 Tier 2 certificate ▪ Maintain portfolio NPS score and monthly portfolio compliance