Part of Managed Service team handling AI/ML use case development & deployment, managing PaaS components on different cloud service providers.

Heading Assurance, Fulfillment & Reporting for Tier 1 Telecom customer in India.Manage team size of ~300, taking care of NW with ~1 million alarms daily. • Resource management (Team Size ~300)• Ensuring effective automation to meet business requirements.• Ensure compliance with regulatory agencies and customers.• Ensuring right hiring and building competency of the team.• Ensure error-free delivery and FTR with high quality.Achievements:• HC efficiency of… Show more Heading Assurance, Fulfillment & Reporting for Tier 1 Telecom customer in India.Manage team size of ~300, taking care of NW with ~1 million alarms daily. • Resource management (Team Size ~300)• Ensuring effective automation to meet business requirements.• Ensure compliance with regulatory agencies and customers.• Ensuring right hiring and building competency of the team.• Ensure error-free delivery and FTR with high quality.Achievements:• HC efficiency of more than 150 bought in with automation • Fully automated reporting solution (9k Daily/Weekly/Monthly reports)• President Award winner for driving Six Sigma project “No Alarm to see Human Eye”• Driver for multiple Six Sigma Projects. Show less

Handling regional rollout of 4G Telecom & Fiber network for Tier 1 operator in India along with the readiness of AG3 facility & the 100 G DWDM Cable Landing Station at Chennai as part of BBG (Bay of Bengal Gateway)

Responsibilities include:• Program Management: Attained improvement in delivery processes used by technical project managers by implementing best practices of project management process.• Lean Management: Reducing the delivery timeline & setting up service desk. Improved TAT from 7 to 2 Business days.• Operation Management: Setting up of Service Delivery vertical for Enterprise Business. Improved TAT from 15 to 7 days.• Interviewed and hired talented 20+ Engineers & Project… Show more Responsibilities include:• Program Management: Attained improvement in delivery processes used by technical project managers by implementing best practices of project management process.• Lean Management: Reducing the delivery timeline & setting up service desk. Improved TAT from 7 to 2 Business days.• Operation Management: Setting up of Service Delivery vertical for Enterprise Business. Improved TAT from 15 to 7 days.• Interviewed and hired talented 20+ Engineers & Project Managers with expertise in Telecom Industry.• Enabling eTOM framework for enhance customer processes effectiveness and procedures for the E2E delivery.• Improving CSAT Show less

Operation/Project Manager for Major telecom operator in United KingdomAchievements:• Completed 9 Customer & Network Migration Projects. (Annualized Saving of 30 Million GBP in 3 years)• Migrated 9000 OLO Circuits of different bandwidth.• Completed 12 Process improvement Plans (Kaizen & Juran)• 3 Times Awarded as the best team by TCTS • 2 Times Awarded as the best team by Client across its all offshore projects to TCTSResponsibilities include:• Project… Show more Operation/Project Manager for Major telecom operator in United KingdomAchievements:• Completed 9 Customer & Network Migration Projects. (Annualized Saving of 30 Million GBP in 3 years)• Migrated 9000 OLO Circuits of different bandwidth.• Completed 12 Process improvement Plans (Kaizen & Juran)• 3 Times Awarded as the best team by TCTS • 2 Times Awarded as the best team by Client across its all offshore projects to TCTSResponsibilities include:• Project Management from Initiation to Closer which also includes the preparation of the detailed end to end rollout plan and setting up of project governance.• Managing Team of 80+ resources across different competencies including Order Management/Network Planner/Network Engineers.• Ensuring effective network utilization (Planned Migration)• Ensuring proper resource utilization, hiring right candidates & ensuring high ESAT• Governance with customer & ensuring high CSAT Show less

• Handle Transmission Network Planning (Transmission & IP Planning) for Tier 1 operator in India.• Establishment of Transmission NOC with 50+ Hops in the region.

High Level Activities:• RF Survey & identification of new sites• Providing inputs for Capacity planning• Project Management for rolling out CDMA network expansion (300+ Sites)